Connect with your customers via SMS thanks to Twilio integration!

Hello! :wave:

We’re happy to announce that the Twilio SMS integration is ready to download from our Marketplace.

Thanks to it, you can enable your customers to reach you through SMS and respond to them via LiveChat app. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).

If you have any questions, let us know below! :slight_smile:

When can Twilio whatsapp be integrated? Freshchat, messagebird, zendesk all have whatsapp /wechat and we definitely need it. The 3rd party app integrated is not complete.

We hope to be able to send outbound message automatically and those replies will come to livechat. Only whatsapp business API can send outbound message template unfortunately. The 3rd party app doenst support automatic outbound message.

Please integrate Twilio for Whatsapp and Wechat as top priority.