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Apple Business Chat: Let customers contact you where they are

Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app.

Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number.

Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well.

Apple Business Chat lets you:

integrate chat buttons into iOS apps

use List Picker

use date and time picker

open other iOS apps in chat

accept payments in chat

verify identity in chat

chat across Apple devices

The integration is available in Business and Enterprise plans.
For instructions on how to install and configure Apple Business Chat, visit our Help Center.

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