Now, chats can happen in real-time or spread out across hours or days. Giving you and your customers more flexibility to connect.
See how it works
Visitors can message you anytime they need. Just like they do when they talk to their family and friends on messaging apps.
Can’t be available 24/7? All messages sent when you’re away are safely stored in LiveChat until you’re ready to reply.
Agents handle messages and live conversations in one place in LiveChat. Saving time on switching between emails, tickets, and chats.
If a customer leaves halfway through the conversation, your messages are sent to their email address. No need to start a chat all over again once they are back.
Customers can message you and go about their day, which is more comfortable than waiting with the chat widget open. They get notified at their email address and can reply directly from there or switch to the chat widget.
Less repeated questions and frustrated customers thanks to full chat history available in the chat widget. Customers can always go back to the conversation and reread it, while you focus on solving more complex cases.
Stay in touch with customers, even if you haven’t talked in weeks or months. You can restart any conversation, anytime you need.
Get back to customers a few weeks after the purchase to see if they are happy with the product they got.
Create an offer based on previous chats with a customer and send it even months after your last conversation.
Get access to Messaging Mode before everyone else. Try it out and tell us how we can make it better for you.