Having LiveChat is one thing. Having a great LiveChat experience all comes down to your agent team.
This 1 hour Beginner Agent Training introduces your team to LiveChat software and best practice. We train your agents to navigate and use the LiveChat system, make the most of its features and provide the best customer experience (copied straight from The Chat Shop's in-house, award-winning methodologies).
Demonstrate the benefits of LiveChat to your business and your customers
Identify and respond to FAQs and customer requests in chat
Understand how to write with appropriate tone in chat, ensuring their messages are understood and effective
Operate LiveChat software, including chat transcript tagging and analysis
Training takes place in a single, interactive video call.
Upskill your chat team in just one hour.