Agent Training - Beginner

Award-winning LiveChat agent training for teams who want to be the best.

Works with

LiveChat

Having LiveChat is one thing. Having a great LiveChat experience all comes down to your agent team. This 1 hour Beginner Agent Training introduces your team to LiveChat software and best practice. We train your agents to navigate and use the LiveChat system, make the most of its features and provide the best customer experience (copied straight from The Chat Shop's in-house, award-winning methodologies).

Key features

LiveChat Benefits

Demonstrate the benefits of LiveChat to your business and your customers

FAQ Handling

Identify and respond to FAQs and customer requests in chat

Writing for LiveChat

Understand how to write with appropriate tone in chat, ensuring their messages are understood and effective

LiveChat Software Operation

Operate LiveChat software, including chat transcript tagging and analysis

Benefits

Virtual Training Delivery

Training takes place in a single, interactive video call.

1 Hour Chat Training

Upskill your chat team in just one hour.

App terms

Legal Terms

By installing this app, you agree to the Marketplace Terms.

Support

How to use this app

To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of Agent Training - Beginner.

Good to know

Frequently asked questions

What does the “Verified” status mean?

In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.