Agent Training - Beginner

Award-winning LiveChat agent training for teams who want to be the best.

$125 per license

Having LiveChat is one thing. Having a great LiveChat experience all comes down to your agent team.

This 1 hour Beginner Agent Training introduces your team to LiveChat software and best practice. We train your agents to navigate and use the LiveChat system, make the most of its features and provide the best customer experience (copied straight from The Chat Shop's in-house, award-winning methodologies).

Key Features

LiveChat Benefits

Demonstrate the benefits of LiveChat to your business and your customers

FAQ Handling

Identify and respond to FAQs and customer requests in chat

Writing for LiveChat

Understand how to write with appropriate tone in chat, ensuring their messages are understood and effective

LiveChat Software Operation

Operate LiveChat software, including chat transcript tagging and analysis

Benefits

Virtual Training Delivery

Training takes place in a single, interactive video call.

1 Hour Chat Training

Upskill your chat team in just one hour.

Ratings & Reviews

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Tutorial & Support

Contact to get help and support. You can also suggest improvements or request new features in the upcoming versions of Agent Training - Beginner.