LiveChat vs. Tidio
Managing chats, automation, and customer data shouldn't feel fragmented. Discover how LiveChat brings it all together and delivers more control, flexibility, and reliability.
Free 14-day trial No credit card required Easy setup
Trusted by leading brands
Both Tidio and LiveChat® make it easy to connect with customers in real time — but they take very different paths when it comes to growth.
Tidio offers simplicity and a quick start, with a focus on customer experience and live chatting.
LiveChat®, on the other hand, is a complete AI-powered customer communication platform designed to scale with your business. It combines chat, automation, reporting, and integrations into one workspace — giving you more control and insight over every customer interaction.
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| Platform scope Platform scope |
Combines live chat, AI, and ticketing in one workspace — a complete customer communication platform. Combines live chat, AI, and ticketing in one workspace — a complete customer communication platform. |
Focused just on online chatting, offering an easy way to start with automation. Focused just on online chatting, offering an easy way to start with automation. |
| AI capabilities AI |
Uses AI to suggest replies, power Copilot assistance, and learn from your company's knowledge. Uses AI to suggest replies, power Copilot assistance, and learn from your company's knowledge. |
Offers Lyro AI for responses to common questions. Offers Lyro AI for responses to common questions. |
| Automation and Workflows Automation |
Flexible routing rules, message triggers, and chatbot integration for complex workflows. Flexible routing rules, message triggers, and chatbot integration for complex workflows. |
Ability to build basic automations without coding. Ability to build basic automations without coding. |
| Integrations Integrations |
Over 200 integrations, including Salesforce, HubSpot, Shopify, and Slack — ideal for multi-tool setups. Over 200 integrations, including Salesforce, HubSpot, Shopify, and Slack — ideal for multi-tool setups. |
Integrates with major ecommerce platforms, including Shopify, WooCommerce, and Wix. Integrates with major ecommerce platforms, including Shopify, WooCommerce, and Wix. |
| Reporting Reporting |
Detailed dashboards, agent performance insights, and historical reporting for larger teams. Detailed dashboards, agent performance insights, and historical reporting for larger teams. |
Provides chat statistics and conversation overviews suitable for small teams. Provides chat statistics and conversation overviews suitable for small teams. |
| Support Support |
24/7 support with dedicated success options on higher plans. 24/7 support with dedicated success options on higher plans. |
Support team available during business hours, with self-service resources. Support team available during business hours, with self-service resources. |
| Security Security |
Advanced data protection features, including GDPR, SSO, and audit logs for enterprise use. Advanced data protection features, including GDPR, SSO, and audit logs for enterprise use. |
Meets GDPR standards and offers secure data handling for small to mid-sized companies. Meets GDPR standards and offers secure data handling for small to mid-sized companies. |
| Ease of setup Setup |
Provides deeper configuration capabilities, empowering your customer team with more customization options. Provides deeper configuration capabilities, empowering your customer team with more customization options. |
Fast to implement — most teams can get started within minutes. Fast to implement — most teams can get started within minutes. |
| Scalability Scalability |
Built for growing and enterprise-level teams managing complex communication. Built for growing and enterprise-level teams managing complex communication. |
Best suited for small and medium businesses looking for a chat tool. Best suited for small and medium businesses looking for a chat tool. |
| Pricing and plans Pricing |
From $19 per agent/month with advanced scalability and analytics. From $19 per agent/month with advanced scalability and analytics. |
From $24.17/month, with a free plan available for smaller teams. From $24.17/month, with a free plan available for smaller teams. |
Experience smarter conversations with LiveChat®
Free 14-day trial Easy switch from other tools AI assistance
Everything your team needs to deliver fast, personal and AI-powered support
LiveChat® helps teams handle every conversation — from quick questions to complex cases — in one intuitive platform. It’s built for speed, scalability, and genuine customer connection.
Speed up responses with AI that drafts replies, learns from your company knowledge, and adapts to your brand’s voice. Your team stays in control, AI just makes things faster.
LiveChat connects every message into a single, easy-to-manage workspace. It remains organized, visible, and tracked, ensuring that nothing slips out.
Create smart workflows with routing rules, triggers, and canned responses. Automate repetitive questions while keeping a human touch where it matters most.
See what’s working and what needs attention. LiveChat’s dashboards help you track agent performance, customer satisfaction, and resolution times — all in real time.
Start delivering faster, smarter support with LiveChat®
Free 14-day trial AI-powered chat and ticketing 24/7 support whenever you need it
Start with flexible pricing plans designed to help your business grow. LiveChat® provides the ideal plan to meet your needs.
Starter
Small business
$ 19 /moper person billed annually
Team
Full-time support team
$ 45 /moper person billed annually
MOST POPULAR
Business
Customer service department
$ 79 /moper person billed annually
Enterprise
Global company, global reach
30% increase in customer conversion after implementing LiveChat
“With a mission to deliver first-class customer service, it was only natural for us to have the best live chat software. It allows our customers to book property showings instantly, which is perfect for their tight schedules.”
Experience smarter conversations with LiveChat®
Free 14-day trial Easy switch from other tools AI assistance
LiveChat is an AI-powered customer communication platform that helps businesses connect with customers through live chat, email, and automation — all from one place.
Absolutely. LiveChat integrates with Shopify, HubSpot, Salesforce, Slack, Zapier, and over 200 other platforms, ensuring seamless integration into your existing workflow.
Simply sign up, add the chat widget to your website, and start chatting with visitors. You can invite your teammates, connect integrations, and explore automation in just a few minutes.
Yes. With AI Copilot, agents can get instant reply suggestions, draft messages, and answers powered by company knowledge — making every response faster and more accurate.
Yes — enjoy a 14-day free trial with full access to all features. No credit card required, no setup hassle.
Our AI product features are included in various pricing plans to match the specific needs of your business, from small businesses to large enterprises. If you want to deploy multiple AI powered chatbots, you can also add additional subscription of our ChatBot app.
