Data Processing Addendum

This Data Processing Addendum, including its appendices and the Standard Contractual Clauses (collectively, the “DPA”) is incorporated by reference to the agreement governing the use of Text’s Services (“Agreement) entered by and between the client (“Client”, “you”) and Text, Inc. (“Text”) and reflects the parties’ agreement with respect to the Processing of Personal Data, under Data Protection Laws in connection with the subscribed Services. This DPA shall become effective concurrently with the Agreement.

By using the Services, the Client accepts this DPA that reflects the parties’ agreement with regard to the Processing of Personal Data and you warrant and represent that you have full authority to bind the Client to this DPA. If you cannot, or do not agree to, comply with and be bound by this DPA, or do not have authority to bind the Client on any other entity, please do not provide Personal Data (as defined below) to us.

1. Definitions

All capitalized terms not otherwise defined in this DPA will have the meaning given to them in the Agreement. Except as modified below, the terms of the Agreement shall remain in full force and effect.

“Data Protection Laws” means the GDPR, the UK GDPR and the CCPA that apply to the Processing of Personal Data under the Agreement, where applicable, in each case, as amended from time to time. In the event (and to the extent only) that there is a conflict between the GDPR and the CCPA, the parties agree to comply with the higher standard;

“Data Subject” means (i) an identified or identifiable natural person whose rights are protected by GDPR or (ii) a “Consumer” as the term is defined in the CCPA;

“EEA” means European Economic Area;

“GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);

“CCPA” means California Consumer Privacy Act of 2018, Cal. Civ, Code §§ 1798.100 et. seq.;

“UK GDPR” means the UK Data Protection Act 2018;

“Sub-Processor” means any existing or new person or entity appointed by or on behalf of Text in order to provide parts of the Services (software, tool, components) and to Process Client Data on behalf of Client under the Agreement;

“Standard Contractual Clauses” means the Standard Contractual Clauses for the Transfer of Personal Data from EEA to Third Countries approved by the European Commission Decision of 4 June 2021 and attached to, and incorporated into this DPA by reference (“EU Standard Contractual Clauses” (Module 2);

“UK Addendum” means the International Data Transfer Addendum (version B1.0) issued by the Information Commissioner’s Office under s.119(A) of the UK Data Protection Act 2018, as may be amended, superseded or replaced from time to time;

The terms “Commission”, “Controller”, “Member State”, “Personal Data”, “Personal Information”, “Processing”, “Process,” “Processed”, “Processor”, “special categories of personal data”, “Sensitive Data” and “Supervisory Authority” shall have the same meaning as in applicable Data Protection Laws and shall be construed accordingly.

2. Processing of Personal Data

2.1. Insofar as Text Processes Personal Data subject to Data Protection Laws the terms of this DPA shall apply. In this context, with respect to Personal Data, Text and Client hereby agree that (i) Client may act as “Controller” and Text may act as “Processor” under the GDPR or (ii) Client is a “Business” and Text is the “Service Provider,” as defined under the CCPA or (iii) Client may act as “Data Exporter” and Text may act as “ Data Importer” as defined under the Standard Contractual Clauses or (iv) Client as an “Exporter” and Text as an “Importer” under UK GDPR.

2.2. Subject to the terms of the Agreement (i) Client as Controller or Business or data exporter under Data Protection Laws, hereby appoints Text as Processor or Service Provider or data importer in respect of Processing operations required to be carried out by Text on Personal Data in accordance with the terms of the Agreement, (ii) Client agrees to comply with its obligations as Controller or Business or data exporter under Data Protection Laws and declares that it has been instructed by and obtained the authorization of the relevant Controller or Business or data exporter to enter into this DPA in the name and on behalf of such Controller or Business or data exporter, (iii) Client is responsible for obtaining all of the necessary authorizations and approvals and all consents and rights necessary under Data Protection Laws to enter, use, provide, store, and Process Client Data, including Personal Data in the Services to enable Text’s fulfillment of its obligations pursuant to the Agreement.

2.3. Text shall (i) process Personal Data following Client’s lawful instructions consistent with the terms of the Data Protection Laws and (ii) Process all Personal Data as Processor or Services Provider or data importer under the applicable Data Protection Laws to fulfil its obligations under the Agreement for or on Client’s behalf, and for no other purposes than in connection with the Agreement, unless required to do so by Data Protection Laws or other applicable data privacy laws to which Text (or Sub-Processor(s)) is subject. In such a case Text shall to the extent permitted by the Data Protection Laws inform Client of that legal requirement before the relevant Processing of the Personal Data. Furthermore, under the CCPA, Text as a Services Provider shall not “sell” (as the term is respectively defined in the CCPA) Personal Data. Each party will comply in all respects with the provisions of this DPA and the applicable Data Protection Laws in any country where the Services are used, provided or delivered. The client acknowledges and agrees that by subscribing to the Services, Text, Inc. along with its authorized partners, will access Personal Data, including End-User. This access and any subsequent processing of personal data is invariably in response to the specific Services or functions under the Client’s Account and is considered as being done upon the direct request of the Client.

2.4. Client acknowledges and agrees that Text may use, process Client Data submitted to or created in the Services or transmitted through or stored in the Services, and publicly available data automatically collected from the website address provided during registration for the purposes of providing, maintaining, and improving the Text Services, analysis, including training artificial intelligence (“AI”) models and similar or related Services and features, as well as for other purposes as indicated in the Agreement, and Client instructs Text to process its Client Data for such purposes, provided however, Text will not share Personal Data with any other Clients in connection with the foregoing. In carrying out these purposes, Text may combine data, including Client Data, collected from different contexts (for example, from Client’s use of two or more separate Services) to provide Client a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes outlined in the Agreement.

2.5. Client represents and warrants that (i) it is and will at all relevant times remain duly and effectively authorized to give Text the instruction for the Processing of Personal Data covered by this DPA; (ii) that the Processing, including the onward transfer itself, of the Client Data has been and will continue to be lawfully carried out in accordance with the relevant provisions of the applicable Data Protection Laws (iii) that it has instructed and will have on a continuous basis a legal basis for the Processing by Text and transfer of Client Data for or on behalf of Client and (iv) it commits to securing all necessary consents from End-Users for the processing of their data as outlined in the Agreement, in compliance with relevant data protection laws and regulations. Client shall have sole responsibility for the accuracy, quality, and legality of Client Data and the means by which Client acquired them.

2.6. This DPA, the Agreement and an applicable Order Form, thereunder contain Client’s sole instructions to Text for the Processing of Personal Data, including without limitation the transfer of Client Data to any country or territory as defined in this DPA. Additional instructions outside the scope of the Agreement or this DPA will be agreed separately between the parties in writing (also electronically).

2.7. The duration of the Processing, the nature and purpose of the Processing, the types of Client Data subject to the applicable Data Protection Laws and categories of Data Subjects Processed under this DPA, as required by article 28(3) of the GDPR (and, possibly, equivalent requirements of other Data Protection Laws), are further specified in Exhibit A to this DPA, as may be amended by the parties from time to time.

2.8. Client acknowledges and agrees that the Services are not intended for the Processing of Personal Data defined as special categories of personal data, Sensitive data, genetic data, biometric data, data concerning health, under applicable Data Protection Laws, and Client will not provide (or cause to be provided) any such data to Text for Processing under the Agreement and Text will have no liability whatsoever for such data whether in connection with Personal Data Breach or otherwise.

3. Text Personnel

As long as Text is obliged to fulfill its obligations under the Data Protection Laws, Text will ensure that its personnel engaged in the Processing of Personal Data are informed of its confidential nature, have received appropriate training on their responsibilities and role and shall have access to Personal Data to the minimum necessary to provide and maintain the Services.

4. Sub-processors

4.1. For the purpose of the delivery of Services, Client hereby authorizes appointed Sub-Processors and gives Text a general written consent to engage new Sub-Processors in connection with the provision of the Services, including without limitation for the Processing of and onward transfer of Personal Data on behalf of Client, that is conditioned on the following requirements:

1. Text maintains an up-to-date list of its Sub-Processors used for the Processing of Personal Data, available at Text Sub-Processors. This list may be revised periodically and updated from time to time by Text at its sole discretion in accordance with this DPA,

2. Before giving Sub-Processor(s) access to Personal Data, Text will make necessary updates to relevant website at least 10 days in advance. Client reserves the right to raise objections in writing (also electronically) within five (5) calendar days of such authorization, provided that such objection is based on reasonable grounds relating to data protection.Otherwise, Client shall be deemed to have accepted the respective Sub-processor(s) to Process Personal Data. If Client legitimately objects to the appointment of a Sub-Processor(s), the parties will discuss such concerns in good faith with a view to achieving resolution, provided that if this is not possible, Client reserves the right to suspend or terminate the Agreement, acknowledging to any fees already accrued,

3. To ensure data security, Text only permits Sub-Processor(s) access to Personal Data when reasonably necessary for the delivery of Services. Such access will be based on a prior written agreement with any Sub-Processor(s), ensuring that the Sub-Processor(s) have appropriate technical and organizational measures according to the nature of the processing and the potential risk to the data subjects,

4. Upon Client’s request, once a year, Text shall provide copies of agreements with Sub-Processor(s) for Client’s review, provided that any commercial details or sections unrelated to data privacy and security may be removed by Text beforehand,

5. Text assumes responsibility for its Sub-Processors to data exporter, ensuring they comply with Article 28(3) of the GDPR to the same extent as if Text would be liable if  itself were carrying out those activities of its Sub-Processor(s) directly under the stipulated DPA terms, 

6. Where Personal Data is transferred outside the EEA and the UK, it will be protected under the Cross-Border Data Transfer Mechanism specified in this DPA, supplemented by the applicable Standard Contractual Clauses (SCCs) approved by the European Commission, where appropriate.

5. Security

5.1. Taking into account, the costs of implementation and the nature, scope, context and purposes of Processing Personal Data as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons,Text shall, in relation to the Personal Data implement and maintain throughout the term of the Agreement, the technical and organizational measures set forth in Exhibit B of this DPA (the “Security Measures”).

5.2. Client acknowledges and agrees that the Security Measures implemented by Text provide a level of security appropriate to the risk to Personal Data and the nature of the data to be protected under the requirements of the applicable Data Protection Laws, in particular where the Processing involves the onward transmission of data over a network. Text, at its sole discretion, may modify such safeguards from time to time, provided that such modifications will not materially reduce the overall level of protection for Personal Data.

5.3. Notwithstanding the above, Client agrees that, except as provided by this DPA, Client acknowledges that the Services will Process Client Data in accordance with Client’s configurations in the Services, which Text does not monitor. Client agrees that, except as provided by this DPA, is solely responsible for (i) the data entered into the Services and shall be fully capable to determine correctness and legality of such data and (ii) for its secure use of the Services, including securing its account authentication credentials, systems and devices Client uses to access the Services (if and as applicable), storage of any copies of Client Data outside Text, and backing up its Client Data as appropriate and protecting the security of Personal Data when in transit to and from the Services. Client has the full responsibility for the Client’s Authorized-Users and Guest-Users use and settings of the features in the administration area of the Services are in accordance with the applicable Data Protection Laws, the Agreement and this DPA. Client has the full responsibility for managing Authorized-Users and Guest-Users rights and their access to the Client’s account in the Services, including assessing and addressing any issues that may arise in sharing login details. Client must inform its Authorized-Users and Guest-Users of the obligations that lie with each user under this DPA and the Agreement.

6. Data Subject Rights

Taking into account the nature of the Processing, Text shall assist Client by implementing appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the Client’s obligations, as reasonably understood by Client, to respond to requests to exercise Data Subject rights under the Data Protection Laws. Text will, to the extent required by Data Protection Laws, promptly notify Client upon receipt of a request by a Data Subject that relates to Personal Data and identifies Client, to exercise Data Subject rights under the applicable Data Protection Laws. Text will advise the Data Subject to submit their request to Client and Client will be ultimately responsible for responding to such request, including, where necessary and possible, by using the functionality of the Services on its own. The Client shall be solely responsible for responding to any such requests from Data Subjects. The Client may use available features of the Services to fulfill these requests, where technically feasible. Text may reasonably assist Client with Data Subject Rights as required by Data Protection Laws to the extent Text is legally permitted to do so, is technically capable to do it and has reasonable access to the relevant Client Data.

7. Personal Data Breach

Text will, without undue delay after discovery of a Personal Data Breach on the Processor’s facilities affecting Data Subject of Client, (i) notify via email Client of the Personal Data Breach and will provide Client with reasonable assistance and sufficient information to making any notification to a Supervisory Authority or any communication to affected Data Subject and (ii) take reasonable steps to minimize harm and secure Personal Data and to improve data protection process internally, if applicable.

8. Support with Data Protection Impact Assessments and Regulatory Consultations

Upon written request from the Client, to the extent required under applicable Data Protection Laws, and taking into account the nature of the Processing Personal Data and the information available to Text, we will provide reasonable cooperation to Client regarding the Services (at Client’s expense prior demonstrated to Client, if such reasonable cooperation will require Text to assign significant resources to that effort) to enable Client to carry out data protection impact assessments or prior consultations with any Supervisory Authorities, as required by such Data Protection Laws, provided that: (i) the assistance is legally permissible, (ii) the request relates specifically to the Services provided to the Client, and (iii) compliance does not compromise the confidentiality, security, integrity or availability of Text’s system, infrastructure or any other Client’s data.

9. Deletion or Return of Personal Data

9.1. If Client wishes to delete its Personal Data during or after the end of the subscription, Text, within 30 days of Client’s written request prior to such termination, shall delete requested Personal Data using a standard method accepted by Text and in accordance with Text’s data retention policy with a right to keep a copy of it if applicable legislation or proceedings or any claims, or reasonable rightful grounds do not prevent it from doing so. In any such case, Client agrees that Text and Sub-Processors may retain Personal Data, or any portion of it, in storage as a backup only to the extent and for such period as needed and always provided that Text shall ensure the confidentiality of all such Personal Data and shall ensure that such Personal Data is only Processed and stored as necessary for the legal purpose(s) and for no other purpose. Certification of return/deletion of Personal Data will only be conducted upon Client’s request.

9.2. During the term of the Agreement, Text will make Client Data available to Client in a manner consistent with the functionality of the Services and in accordance with the terms of the Agreement. To the extent Client, in its use and administration of the Services during the term of the Agreement, does not have the ability to migrate Client Data (as required by Data Protection Laws) to another system or service provider, Text will, at Client’s reasonable expense, prior demonstrated to Client (if such reasonable cooperation will require Text to assign significant resources to that effort) reasonably assist Client in facilitating such actions to the extent Text is legally permitted to do so, technically capable to do it and has reasonable access to the relevant Client Data.

9.3. Client agrees that after the termination or expiration of the Agreement their data may be stored as a backup for legal and compliance purposes. Notwithstanding the foregoing, Text shall not reduce the Security Measures at any time until such Data is permanently deleted.

10. Audit

10.1. Text will make available to the Client upon request, not more than once annually, all information necessary to demonstrate compliance with Text’s obligations under article 28 of the GDPR requirements. Such information may include data protection policies, certifications, audit reports, technical security summaries, including security measures applied by the third-party data center providers used by Text to deliver its Services. The Client acknowledges that provision of such information is subject to confidentiality and satisfies Text’s obligation under Article 28(3)(h) of the GDPR to make available to the Client all information necessary to demonstrate compliance. 

10.2. Without prejudice to the above, the Client retains the right to conduct an audit once per calendar year to verify Text’s compliance with its obligations under the GDPR. Such audit will primarily be performed remotely (by using the information provided by Text as referenced in Section 10.1. of this DPA) or, if legally required, conducted on-site, subject to the following terms: (i) if the Client wishes to appoint a third-party auditor, such auditor must be pre-approved by Text (which approval will not unreasonably be withheld or delayed, unless the auditor appointed is a direct competitor of Text); (ii) the audit be managed within Text’s normal business hours upon mutually agreed the scope, timing, cost and duration, so as not to unreasonably interfere with Text’s business operations; (iii) the Client shall bear its own costs of any audit and reimburse Text for any reasonable costs incurred in facilitating such audit; and (iv)  the Client shall promptly notify Text with the full results of an audit (including any non-compliance with the obligations laid down under article 28 of the GDPR discovered during the course of an audit), any information gathered by Client during the audit is subject to the confidentiality provisions of the Agreement or a prior mutually agreed NDA.

10.3. Nothing in this section 10 requires Text to: disclose information that would compromise the security, confidentiality, or integrity of Text’s systems, other clients’ data, or intellectual property; provide access to live production systems or multi-tenant environments; or create new documentation beyond what Text maintains in the ordinary course of business, unless otherwise agreed by the parties.

11. Cross Border Data Transfer Mechanism

11.1. To the extent that Client’s use of the Services requires a transfer of Personal Data outside the EEA or UK, and to the extent that Text is a recipient of Personal Data in a country that is not recognized as providing an adequate level of protection for Personal Data as described in the GDPR, Text and the Client ensure that such transfers are compliant with the Standard Contractual Clauses which shall be deemed incorporated into this DPA by reference and UK Addendum as follow:

1. The parties agree that the EU Standard Contractual Clauses (Module 2) incorporated  to this DPA by reference will apply to Personal Data that is transferred from the EEA to the Services and via the Services from the EEA, either directly or via onward transfer, to any country or recipient where Text or its Sub-processors maintain data processing operations, as necessary to perform the Services not recognized by the European Commission as providing an adequate level of protection for Personal Data. The parties agree that their obligations under the EU Standard Contractual Clauses (Module 2) will be carried out in accordance with the provisions of this DPA. In addition, the parties hereby agree that if the EU Standard Contractual Clauses (Module 2), will no longer be a valid basis under the decision of the European Commission for establishing adequate protections in respect of a relevant data transfer of Personal Data, the parties agree to comply with an alternative transfer mechanism instead of the transfer mechanisms described in this DPA in respect of the Processing of such Personal Data. In the event that any provision of the EU Standard Contractual Clauses (Module 2) is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of the EU Standard Contractual Clauses (Module 2) and the terms of this DPA shall remain operative and binding on the parties.

2. In relation to transfer of Personal Data that is protected by the GDPR, the EU SCCs shall apply completed as follows: 

• Module Two will apply (as applicable): in Clause 7, the optional docking clause will not apply; in Clause 9, Option 2 will apply, and the time period for prior notice of Sub-processor changes shall be as set out in section 4.1.2. of this DPA; in Clause 11, the optional language will not apply; in Clause 17, Option 1 will apply, and the EU SCCs will be governed by the law of the EU Member State and Parties agree that this shall be the law of Poland; in Clause 18(b), disputes shall be resolved before the courts of the EU Member State. The Parties agree that those shall be the courts of Poland.

• Annex I of the EU SCCs shall be deemed completed with the information set out in Exhibit A to this DPA; 

• Annex II of the EU SCCs shall be deemed completed with the information set out in Exhibit B to this DPA;

11.2. The parties agree that the UK Addendum to the EU Standard Contractual Clauses (SCCs) is incorporated by reference into this DPA and will apply to any Personal Data transferred from the United Kingdom (“UK”) to the Services and via the Services, to any third country or recipient, either directly or via onward transfer,  that is not recognized by the competent UK regulatory authority or government as providing an adequate level of protection for Personal Data. The parties further agree that their obligations under the UK Addendum will be carried out in accordance with the provisions of this DPA. In addition, where the UK GDPR applies to such transfers of such Personal Data, the SCCs (Module 2), as incorporated by reference into this DPA shall also apply and be modified as follows to ensure compliance with the UK Addendum: (i) the SCCs (Module 2) shall be amended as required by the UK Addendum; ​​(ii) Tables 1-3 of Part 1 of the UK Addendum shall be completed using the information provided in Exhibits: A (Details of Processing), B (Technical and Organizational Security Measures) and the SCCs (Module 2) referenced in point 11.2.2, and Section 4.1. of this DPA; (iii) Table 4 in Part 1 of the UK Addendum shall be deemed completed by selecting “importer”; and (iv) any conflict between the SCCs (Module 2) and the UK Addendum shall be resolved in accordance with Sections 10 and 11 of the UK Addendum. ​​The Client’s acceptance of this DPA during signup will be deemed to constitute acceptance of the UK Addendum, which is incorporated herein by reference. The parties hereby agree that if, at any time, the UK Addendum is no longer a valid mechanism for cross-border data transfer under the UK GDPR, the parties agree to implement an alternative transfer mechanism to ensure adequate protection for the Processing of such Personal Data. Text participates in the Swiss-U.S. Data Privacy Framework (DPF) and holds a valid certification that allows it to lawfully receive personal data from Switzerland to the U.S. As of September 15, 2024, the Swiss Federal Council officially recognized the framework as providing adequate data protection, confirming that such transfers comply with Swiss data protection regulations.

12. Liability

12.1. Text shall be liable to the Client for any direct damage caused to the Client due to the non-compliance with this DPA, the Processing of Personal Data entrusted to Text by the Client, except where the damage(s) is the result of an action or omission for which Text is not responsible.

12.2. Each party’s and all of its Affiliates’ liability taken together in the aggregate arising out of or related to this DPA will be subject to the exclusions and limitations of liability set forth in the Agreement.

13. General

13.1. The parties agree that this DPA, starting from the last update visible on the website relevant to your Services, replaces any existing data processing agreement or similar document that the parties may have previously entered into in connection with the Services and becomes effective and binding immediately upon being published on the aforementioned website.

13.2. In the event of a conflict between the Agreement and this DPA in relation to data protection, the terms of this DPA will take precedence to the extent of the conflict.

13.3. This DPA will terminate upon the earliest of: (i) termination of the Agreement as permitted hereunder (and without prejudice to the survival of accrued rights and liabilities of the parties and any obligations of the parties which either expressly or by implication survive termination); (ii) as earlier terminated pursuant to the terms of this DPA or (iii) as agreed by the parties in writing.

EXHIBIT A TO DPA: DETAILS OF PROCESSING

1. Duration of the Processing:

We keep Personal Data for only as long as necessary to complete the purpose for which it was collected as defined by the Agreement or processed as required by law, comply with our legal obligations (legal, tax, or regulatory reasons), resolve disputes, and enforce our agreements, provided that we ensure the Security Measures for all retained data.

2. Nature and Purpose of the Processing:

The scope and purpose of Processing of the Personal Data, as outlined in the Agreement, includes:

• to provide, maintain, and facilitate the Text’s Services as well as to ensure safeguards of Services performance, upgrade and improve the functionality of the Services;

• to provide the Client with access to its Personal Data (including chat content) and maintain this access via standard API methods for the duration of paid subscription to the Services (active subscription) in accordance with the Agreement and this DPA;

• to secure the Client’s as well as Text’s claims that may arise due to the Services

• in order to comply with our legal obligations (i.e. legal, tax, or regulatory reasons), and essential purpose (legitimate interest, resolving disputes, and enforcing our agreements).

3. Categories of Data Subjects:

Data subjects include Client’s employees, and individuals authorized by Client to access Client’s Account in the Services, and Client’s end-users communicating/interacting with Client via Services. Data Subjects may also include individuals attempting to communicate or transfer personal information to users of Text’s Services. Data Subjects exclusively determine the content of data submitted to Text. Due to the full autonomy of Data Subjects regarding data entered into the Services, Text shall not be liable for any data in the Services, regardless of whether it constitutes Personal Data or not.

4. Sensitive Data or Special Categories of Data (if appropriate):

Text and Client do not want to, nor do they intentionally, collect or process any Sensitive Data, special categories of data, genetic data, biometric data, or data concerning health in connection with the provision of the Services. Client is solely responsible for ensuring that suitable safeguards are in place prior to transmitting or processing any Client’s Personal Data to transmitting or any Sensitive Data, special categories of data, genetic data, biometric data, or data concerning health via the Services.

5. Types of Personal Data of Client:

Personal Data may include but is not limited to email, first name and last name, address, title, contact details, username, chat history, financial information (credit card details, Account details, payment information); employment details (employer, job title) and other data in an electronic form provided in the context of Text’s Services (specified in the Agreement).

EXHIBIT B TO DPA: TECHNICAL AND ORGANIZATIONAL SECURITY MEASURES

Description of the technical and organisational measures implemented by the data importer (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons.

1. Access Control. Personnel. Text’s personnel will not process Personal Data without authorization and shall have access to Personal Data to the minimum necessary to provide and maintain the Services.

2. Data Privacy Contact

Text, Inc.

101 Arch Street, 8th Floor,

Boston, MA 02110, United States of America

Email: support@text.com

3. Technical and Organizational Measures. Text has implemented and will maintain, for the entire term of the Agreement with Client, appropriate technical and organizational measures, internal controls, and information security routines intended to protect Personal Data against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction as follows:

3.1. Risk Management.

(a) Risk Assessment is carried out annually;

(b) Text implements measures, as needed, to address discovered risks in a timely manner.

3.2. Storage. Text’s database servers are hosted in a data center operated by a third-party vendor. Text maintains complete administrative control over the virtual servers, and no third-party vendors have logical access to Personal Data..

3.3. Asset Management:

(a) Asset Inventory. Text maintains an inventory of all media on which Client Data is stored. Access to the inventories of such media is restricted to authorized personnel;

(b) Asset Handling. Text’s personnel are required to store data securely using encryption and two-factor authentication whenever reasonable and applicable.

3.4. Software Development and Acquisition: Software developed by Text has secure coding standards and procedures as set out in its standard operating procedures.

3.5. Change Management: Text implements change management that provides a consistent approach for controlling, implementing, and documenting changes (including emergency changes) for Text’s software, information systems, or network architecture.

3.6. Third Party Provider Management: In selecting third-party providers who may gain access to, store, transmit, or use Personal Data, Text conducts a quality and security assessment pursuant to the provisions of its standard operating procedures.

3.7. Human Resources Security. Text informs its personnel about relevant security procedures and their respective roles, as well as possible consequences of breaching the security rules and procedures. Such consequences include disciplinary and/or legal action.

3.8. Physical and Environmental Security:.

(a) Physical Access to Facilities. Text limits access to facilities where information systems that process Client Data are located to identify authorized individuals who require such access for the performance of their job function. Text terminates the physical access of individuals promptly following the date of the termination of their employment or services or their transfer to a role no longer requiring access to Personal Data;

(b) Protection from Disruptions. Text uses commercially reasonable systems and measures to protect against loss of data due to power supply failure or line interference.

3.9. Communications and Operations Management:

(a) Security Documents. Text maintains security documents describing its security measures and the relevant procedures;

(b) Data Recovery Procedures:

(i) On an ongoing basis, Text maintains multiple copies of Personal Data from which it can be recovered;

(ii) Text stores copies of Client Data and data recovery procedures in a different place from where the primary computer equipment processing Personal Data is located;

(iii) Text has procedures in place governing access to copies of Personal Data;

(iv) Text implements anti-malware controls, based on the risk assessment, to help avoid malicious software gaining unauthorized access to Personal Data;

(c) Encryption; Mobile Media. Text uses HTTPS encryption on all data connections. Text restricts access to Personal Data in media, leaving its facilities. Text further has a destruction policy for hardware in the data center that stores Personal Data;

(d) Event Logging. Text logs the use of data-processing systems. Logs are maintained for at least 10 days.

3.10. Access Control.

(a) Records of Access Rights. Text maintains a record of security privileges of individuals having access to Personal Data;

(b) Access Authorization:

(i) Text maintains and updates a record of personnel authorized to access systems that contain Personal Data;

(ii) Text deactivates the authentication credentials of its personnel immediately upon the termination of their services;

(c) Least Privilege:

(i) Text restricts access to Personal Data to only those individuals who require such access to perform their role and responsibilities;

(d) Integrity and Confidentiality;

(i) Text instructs its personnel to disable administrative sessions when leaving the Text’s premises or when computers are unattended;

(ii) Text stores passwords in a way that makes them unintelligible while they are in force;

(e) Authentication;

(i) Text uses commercially reasonable practices to identify and authenticate users who attempt to access information systems;

(ii) Where authentication mechanisms are based on passwords, Text requires the password to be at least 12 characters long and to include at least 1 number, 1 capital letter, and 1 special character 

(iii) Text allows using double authorization (2-factor authentication) of access to the Services.

(iv) Text ensures that deactivated or expired identifiers are not granted to other individuals;

(v) Network Design. Text has controls to avoid individuals assuming access rights they have not been assigned to gain access to Client Data they are not authorized to access.

3.11. Network Security:

(a) Network Security Controls. Text’s information systems have security controls designed to detect and mitigate attacks by using logs and alerting;

(b) Antivirus. Text implements endpoint protection, whenever reasonable due to the potential attack surface and technically applicable, on its hosting environments, including antivirus, which is continuously updated with critical patches or security releases.

3.12. Information Security Incident Management.

(a) Record of Breaches. Text maintains a record of security breaches with a description of the breach, the time period, the consequences of the breach, the name of the reporter, and the procedure for recovering data;

(b) Record of Disclosure. Text tracks disclosures of Personal Data, including what data has been disclosed, to whom, and at what time, unless prohibited by law.

3.13. Technical and organizational measures to be taken by the sub-processor to provide assistance to the controller and for transfers from a processor to a sub-processor to the Client. When Text engages a Sub-Processor under this DPA, Text and a Sub-Processor enter into an agreement with data protection obligations substantially similar to those contained in this DPA. Text will restrict Sub-Processor’s access to Personal Data only to what is strictly necessary to provide the Services, and Text will prohibit the Sub-Processor from Processing the Client Data for any other purpose.

3.14. Penetration tests: Text conducts penetration tests annually to evaluate the security of systems that process Personal Data. All vulnerabilities identified in the process are addressed in a timely manner based on their severity.

3.15. Safeguards Control: Text conducts regular testing and monitoring of the effectiveness of its safeguards and controls.