Nutshell: Customer data in LiveChat

Jacob Firuta
1 min read
updated: Jan 19, 2023

You can display stored customer information from your CRM in LiveChat using the Nutshell integration. Whenever a user signs in to chat with an email you know, the integration will display the customer data associated with that email in the LiveChat app.

Nutshell integration in LiveChat

InstallationLink icon

Follow these steps to install the Nutshell integration on your LiveChat account:

  1. Log in to LiveChat and start the Nutshell integration setup.
  2. Click on the Install button to proceed.

Installing the Nutshell integration in LiveChat

  1. Next, you need to provide your Nutshell Username and API Key.
  2. To get the API Key, log in to your Nutshell account and go to API Keys section.
  3. Next, click on the Add API key… button.

Adding a new API key in Nutshell

  1. You will need to name the API Key and select the API access option. Click on the New API key button when you are done.

Saving a new API key in Nutshell

  1. Click on the newly created API key and copy it.

Copying the API key in Nutshell

  1. Go back to the Nutshell integration settings in LiveChat and paste your API key.
  2. Once you’ve provided your Nutshell Username and API Key, you need to click on the Save changes button to finalize.

Congratulations! You can now look up your Nutshell contacts directly in the LiveChat app.

Nutshell integration in LiveChat

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.


HubSpot: Gathering contact data

Send visitors contact info to HubSpot after each finished chat. You can filter the results to a specific set of chats or customers with filtering options.

Read the article

iContact: more leads through chat

Increase your newsletter audience by providing a newsletter sign up option in the pre-chat survey thanks to new iContact integration.

Read the article

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

Still not convinced? Discover all LiveChat features

Discover our other products