Forward emails to tickets

Jacob Firuta
2 min read
updated: Aug 3, 2020

You can set up email forwarding to create tickets in LiveChat. Do it up to keep your entire support communication in one place.

Select your email provider:

  1. Gmail
  2. Yahoo! Mail
  3. Microsoft Exchange
  4. Other email providers

Gmail

To set up forwarding in your Gmail account, complete the following steps:

  1. Log in to LiveChat and go Settings > Channels > Email.
  2. Enter your email name (it will be displayed as the sender of your tickets) and click on the Save button.
  3. Copy your forwarding email address assigned to your account.
  4. Go to Gmail forwarding settings and click on Add a forwarding address to proceed.

Adding a forwarding address

  1. Enter the copied email and click on Next.

Entering a forwarding address

  1. Then confirm by clicking on Proceed button.

Finalizing forwarding setup

  1. A confirmation email should appear as a ticket in your LiveChat. Confirm the forwarding to finalize the setup.

Starting now, all emails from this account will be forwarded to your LiveChat as tickets.

Yahoo! Mail

Setup forwarding on your Yahoo! account by completing the steps below:

  1. Login to your Yahoo account and select Mail options from the Options menu.
  2. Choose POP & Forwarding option.
  3. Next, pick Set up or edit POP & Forwarding.
  4. Check the Forwarding option.
  5. Log in to LiveChat and go Settings > Channels > Email.
  6. Enter your support email name (it is displayed as the sender of your tickets) and click on Save.
  7. Copy the email address assigned to your account and enter it in Yahoo! Forwarding options.
  8. Click on the Save button at the bottom of Set up or edit POP & Forwarding page to finalize the setup.

Microsoft Exchange

Follow the instructions below to set up email forwarding in Microsoft Exchange:

  1. Create a new contact in Active Directory and name it LiveChat tickets.
  2. Log in to LiveChat and go Settings > Channels > Email.
  3. Enter your support email name (it is displayed as the sender of your tickets) and click on Save.
  4. In the second step, copy the email address assigned to your account and add it to the newly created contact.
  5. Access properties of the newly created contact and enable forwarding on the email address you use for support, e.g. support@company.com.

Other email providers

You can set up forwarding for other email providers too. If you are using another system to handle your emails, you just need to create a forwarding rule that will forward all emails from your support email address, for example, support@mail.com, to the address available in the Email section.

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