Solve every support case with our built-in ticketing system.
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When an issue is too difficult to solve on chat, you can create a ticket while talking to a customer. You can also do it in Archives after the conversation is finished.
When you are offline, your customers can leave you messages in the chat widget. These messages are saved as tickets so you can reply when you are back online.
Connect your support inbox to LiveChat to handle support emails as tickets. Take advantage of tagging, statuses, and other LiveChat tools.
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Open
Cases that await action from the agent.
Pending
Cases that await a response from the customer.
Solved tickets
Cases that are completed.
Spam
A category reserved for malicious or otherwise unnecessary tickets.
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Use our APIs to automate your work and create custom integrations
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Change the look of your chat widget so it matches your website’s design.
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Discover how LiveChat helps you get more chats
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Get an overview and in-depth data about your chat and agent activity
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Sell, generate leads, and improve sales workflow using LiveChat
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Focus on growing your business. We will make sure your data is safe
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Help your team get more efficient with LiveChat
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We now handle 70% of our tickets in under two hours, which is an improvement from 40 before LiveChat.
Rachel Quick, of Customer Support at Recurly
36,000+ customers can't be wrong
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