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Apple Business Chat

Let over 1.65 billion Apple users connect with you just as they would with friends in the Messages app.

Available in Business and Enterprise plans

Be where your customers are

People spend an average of 3 hours and 15 minutes on their phones. Give them a dedicated channel to contact you during that time with their Apple devices.

LiveChat feature - dedicated channel for Apple devices

Support around the clock

Reply to all messages directly from the LiveChat app. Put your customers in control, and allow them to asynchronously communicate with you at their convenience.

LiveChat feature - asynchronous communication

Automate with the human touch

Integrate Apple Business Chat with ChatBot — handle more chats at a time and route customers to the right agent. Send rich messages like quick replies, cards, and carousels to increase user engagement.

LiveChat feature - integration with ChatBot

More ways to contact you across Apple devices

Help your customers reach out to you directly from Maps, Siri, and more. Decrease the number of calls by implementing Chat Suggest.

LiveChat feature - quick answers with chat
LiveChat feature - dedicated channel for Apple devices LiveChat feature - asynchronous communication LiveChat feature - integration with ChatBot LiveChat feature - quick answers with chat

Test Apple Business Chat live

Talk to our support agents to see how it works.

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Easy setup Robust reporting Ticketing system

The full chatting experience

Handle all customer requests in one place. Provide support, book appointments, and sell right in the Messages app.

LiveChat feature - creating lists

Encourage self-service

Give customers a list of options to choose from, no matter if they’re talking to a support agent or chatbot. Make lists on the fly, and save them for quick access.

LiveChat feature - scheduling appointments with Calendar app on their iPhone

Simplify bookings

Display available time slots to help book appointments instantly. Customers will see any conflicts by integrating Messages with the Calendar app on Apple devices.

LiveChat feature - opening other iOS apps

Connect with other iOS apps

Send links that allow users to quickly open other apps like your iOS app. Help them to get further information or complete a transaction.

LiveChat feature - making purchases with Apple Pay

Accept payments

Apple Pay provides secure payments right in the conversation. Help your customers check out with Face ID or a few taps on their screens.

LiveChat feature - securing authentication

Verify identity

Provide secure authentication for customers who need to log in to their accounts.

LiveChat feature - chating acreoss iOS devices

Chat on all Apple devices

The user’s identity in Business Chat is linked to their Apple account. Business Chat syncs chats on any device linked to that account.

LiveChat and Apple Business Chat integration - illustration

Easy integration

Connect Apple Business Chat with just a few clicks. No coding required.

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LiveChat Open API

Brought to you by the LiveChat Open API

Our integration with Apple Business Chat is 100% driven by our flexible API. Thanks to the open LiveChat platform, anyone can create integrations or connect any tool to LiveChat. See other ways our API can help you accomplish more with LiveChat at our developers’ hub.

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