Build customer profiles
Keep phone numbers, emails, and custom fields together in one customer profile.
Best live chat software for:
Shopify
Webflow
WordPress
200+
eCommerce and CMS
platforms
Put live chat
on your website
See who’s browsing and which pages they’re viewing the most. Start conversations, qualify leads, and track sales from your chats, with live chat software.
Install live chat
24/7/365 supportNo credit card requiredFree 14-day trial
Text is intuitive live chat software from the team behind LiveChat.com, HelpDesk.com, and ChatBot.com, products used by 30,000+ customers worldwide.
CRO with Text by LiveChat
See who’s on your
website right now
Watch visitor activity in real time. See which pages people are browsing, spot returning visitors, and detect conversion opportunities.
Know your visitors
See where your visitors come from
and what they do on your site.
See browsing activity
Monitor the pages your visitors see and how long they spend on them.
Watch live cart updates
Preview cart contents, recent orders, and payment status inside the conversation.
Start free live chat trial
Install live chatEngage before they leave
Welcome returning visitors, recover abandoned carts, or offer advice.
Install Text by LiveChat
Works anywhere
Integrate Text by LiveChat with your eCommerce or CMS platform.
Shopify
Add Text by LiveChat to your Shopify store and answer customer questions with live chat.
Add to ShopifyConnect WhatsApp to Text by LiveChat and reply to customer messages from one inbox.
Connect WhatsAppMessenger
Connect Facebook Messenger to Text by LiveChat and manage customer messages.
Connect MessengerMCP
Connect AI assistants to Text using MCP to retrieve data and generate reports.
Connect Text MCPWordPress
Install the Text by LiveChat WordPress plugin and start helping customers through live chat.
Install WordPress pluginGoogle Tag Manager
Add Text by LiveChat to your website through your existing Google Tag Manager setup.
Install with GTM
“Linking Text to our Shopify store has delivered immediate results.”
Customer Service Manager, Kent International Inc.
Drive sales with Text by LiveChat
Sell with live chat
Close up to 266% more sales with AI live chat
Track sales from your chats, measure customer satisfaction, and monitor your team’s performance over time.
Track AI and team performance
Compare attributed revenue, orders, and conversion rates for AI and human agents in one report.
Engage and sell automatically
Start chats based on visitor behavior and let AI agent answer questions and recommend products.
“Now we know the exact numbers, which helps us evaluate how well chat performs.”
Customer Service Manager, Nuvoo
Support with Text by LiveChat
Serve customers 24/7
Use Text’s AI Agent to answer customer questions when your team is busy or offline.
Automate
“Where’s my order?”
Connect Shopify, WooCommerce, or any other order system so AI can check order status and answer customers in chat.
Install now
Hand conversations
to your team
Choose when your AI Agent transfers a chat to the right person or creates a ticket, with the conversation attached for follow-up.
Install now
Answer product
questions
Give shoppers answers from your website, help articles, and product information while they’re deciding what to buy.
Install now
Save requests as tickets
Keep quote requests and support questions in one inbox. Assign them to the right person, with the chat summary, and follow up by email.
Start free trial
Capture
and qualify leads
Set your qualification questions, collect visitors’ needs and contact details, and route each conversation to the right person.
Start free trialFor teams of hundreds and for a team of one
Text is built for small teams and enterprise operations, with AI assistance, supervision, and custom routing for chats and tickets.
Run live chat without
a dedicated team
Let AI handle recurring questions, step in when needed, and save requests for later. Billed annually.
Starting from $19/user/monthSupervise your team’s conversations
Monitor chats, review AI conversations, and track response times and team performance. Billed annually.
Starting from $79/user/monthRoute customers across departments
Customize routing across agents and departments to match your operations. Billed annually.
Starting from $79/user/month
“I've worked with the big vendors. Never had this level of support.”
Workforce Systems Expert at Milano Cortina 2026 Winter Olympics
Secure, accessible live chat
for enterprise
Text combines SOC 2 Type 2–audited security with GDPR and CCPA compliance.
The chat widget meets WCAG 2.2 AA accessibility standards.
- CCPA
- WCAG 2.2
-
SOC2
- GDPR
-
PCI DSS – SAQ A
- BBB Accredited Business
- Data Privacy Framework