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Live chat use cases
Live Chat for Squarespace: What Every Business Owner Needs to Know
In 2024, companies must look for ways to improve the customer experience. Having an official website is the bare minimum in the digital age. Whether selling products or promoting a service, you have to offer customers a convenient ecommerce platform to connect with your... read more
Why Do You Need Live Chat for Shopify Integration
If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably wondering how to connect with customers and increase your sales. For that, I have a simple answer - live chat... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
What’s a Canned Response and Should You Use It?
You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again. Customer service... read more
9 minutes
Apr 25, 2022
How Can Live Chat Be Used in a Remote Work Model?
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more
LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel
In 2023, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more
5 minutes
Jan 29, 2020
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How to Get Business Opportunity Leads from Your LiveChat
One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives itself, for example in online clothing stores, you still need to prove great support on your website. Simply... read more
How LiveChat Revolutionized OnTheClock Support
Some time ago, our support team and I were sitting and talking in our office, discussing how to better support our customers. The idea of adding live chat to our website popped out. We thought that adding chat to our website might turn into a better product support and would add... read more
5 minutes
Oct 20, 2017
Create an Offline Form with Your Chatbot
When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a question and you respond once you’re back in your LiveChat app. Unfortunately, this one-way communication... read more
Should We Be Afraid of Self-Learning Chatbots
There’s a lot of mess around the term “self-learning chatbot”. Many people do think that self-learning chatbots are direct predecessors of such an AI that is depicted in futuristic movies. Therefore, all too often people fear that those intelligent assistants may get out of hand.... read more
9 minutes
Aug 1, 2017
How LiveChat Reduced the Number of Incoming Calls
About a year and a half ago, I started working for a company called The SnapBar. The SnapBar is a photo experience company that specializes in photo booth activations - from glam booths (popularized by the Kardashians) to GIF booths. In this post, I'm describing the way LiveChat... read more
9 minutes
May 17, 2017
3 Futuristic Possibilities of Live Chat in the Near Future
One of the prime constituents of a good customer service is a comprehensive support system. Gone are the days when a business could simply rely on a phone call or an email from their customers to answer their queries and provide them with support. The customer of today needs... read more
How to Use Customized Messages to Engage with Your Website Visitors
When you hear about live chat, you probably think it’s the tool customers use when they have a question. That’s true, but that’s just a part of it. You need to think of live chat used in a more proactive way. The way in which you first write to a customer and offer help, while... read more
What is Live Chat for an Online Business
Many business owners see live chat as yet another tool, just like email or phone, that can be used to contact customers. They either don’t see much benefit in it or they are not aware of its full potential. What is live chat for a modern online business then? Live chat is one of... read more
Using Artificial Intelligence in LiveChat: Smart Tag Suggestions
Artificial Intelligence (or AI for short) has become quite the buzzword recently. Everyone in the tech world seems to want to use it. A ton of different applications cropped up in the last couple of weeks, every more amazing than the last. We’ve seen AI that can tell us what it... read more