LiveChat helps you delight your customers and fuels your sales.

Live chat use cases

The Live Chat for Squarespace Secret Nobody Told You About

Out of all website builders, you decided to build your website on Squarespace. You chose a template, started a trial account, got a domain name, tweaked the design, and finally launched your website. Now you can sit back and watch visitors flooding your online store, ready to... read more

8 minutes
Dec 16, 2022

Why Do You Need Live Chat for Shopify Integration

If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably wondering how to connect with customers and increase your sales. For that, I have a simple answer - live chat... read more

8 minutes
Nov 28, 2022

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

What’s a Canned Response and Should You Use It?

You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again.  Customer service... read more

Wojciech Guminski
9 minutes
Apr 25, 2022

How Can Live Chat Be Used in a Remote Work Model?

New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more

7 minutes
May 13, 2020

LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel

In 2023, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more

Aneta Szotek
5 minutes
Jan 29, 2020

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How Real Estate Agents Can Boost Sales Using Live Chat

Real estate is a people-driven business. To close a sale, face-to-face interactions are necessary. But increasingly, the initial communication between a real estate agent and a potential homebuyer happens online. Online communication has its benefits—speed, reach, ease of use.... read more

Lisa Harroy
5 minutes
Aug 24, 2018

How to Get Business Opportunity Leads from Your LiveChat

One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives itself, for example in online clothing stores, you still need to prove great support on your website. Simply... read more

8 minutes
Jan 5, 2018

How LiveChat Revolutionized OnTheClock Support

Some time ago, our support team and I were sitting and talking in our office, discussing how to better support our customers. The idea of adding live chat to our website popped out. We thought that adding chat to our website might turn into a better product support and would add... read more

Dean Mathews
5 minutes
Oct 20, 2017

Create an Offline Form with Your Chatbot

When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a question and you respond once you’re back in your LiveChat app. Unfortunately, this one-way communication... read more

5 minutes
Sep 28, 2017

Should We Be Afraid of Self-Learning Chatbots

There’s a lot of mess around the term “self-learning chatbot”. Many people do think that self-learning chatbots are direct predecessors of such an AI that is depicted in futuristic movies. Therefore, all too often people fear that those intelligent assistants may get out of hand.... read more

Oleh Mykhaylovych
9 minutes
Aug 1, 2017

How LiveChat Reduced the Number of Incoming Calls

About a year and a half ago, I started working for a company called The SnapBar. The SnapBar is a photo experience company that specializes in photo booth activations - from glam booths (popularized by the Kardashians) to GIF booths. In this post, I'm describing the way LiveChat... read more

Brianna Carter
9 minutes
May 17, 2017

3 Futuristic Possibilities of Live Chat in the Near Future

One of the prime constituents of a good customer service is a comprehensive support system. Gone are the days when a business could simply rely on a phone call or an email from their customers to answer their queries and provide them with support. The customer of today needs... read more

5 minutes
Apr 28, 2017

How to Use Customized Messages to Engage with Your Website Visitors

When you hear about live chat, you probably think it’s the tool customers use when they have a question. That’s true, but that’s just a part of it. You need to think of live chat used in a more proactive way. The way in which you first write to a customer and offer help, while... read more

9 minutes
Dec 16, 2016

What is Live Chat for an Online Business

Many business owners see live chat as yet another tool, just like email or phone, that can be used to contact customers. They either don’t see much benefit in it or they are not aware of its full potential. What is live chat for a modern online business then? Live chat is one of... read more

7 minutes
Jun 1, 2016