Live chat use cases

Using Artificial Intelligence in LiveChat: Smart Tag Suggestions

Artificial Intelligence (or AI for short) has become quite the buzzword recently. Everyone in the tech world seems to want to use it. A ton of different applications cropped up in the last couple of weeks, every more amazing than the last. We’ve seen AI that can tell us what it... read more

5 minutes
May 18, 2016

How to Use Live Chat in the Forex Industry

In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be provided on the spot. With costly international calls out of the picture, live chat seems like a natural pick for... read more

4 minutes
Jul 31, 2014

Online chat from a business owner perspective [interview]

Sam Akbari is a Managing Director of Webitecture (link no longer available), a design and marketing firm providing online and offline solutions and strategies to Australian businesses. He's been using LiveChat since the beginning of 2011, when he started chatting with his website... read more

Szymon Klimczak
3 minutes
Jul 6, 2011