LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Signup for freeTrusted by 36,000+ companies
Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
Launching an online store is like putting Rubik’s cube together. You cannot launch your website without having a beautiful copy and great images. Your potential customers won’t be able to find you until your website is optimized for SEO. You cannot expect your website visitors to... read more
Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that emotionally engaged employees care about their work and their company and they don’t just work for a paycheck.... read more
There's more competition than ever online as you try to sell your goods. Customers are looking for more than just a utilitarian shopping site, they want an experience. How can you tempt them away from the big companies and over to you? Here's ten ways to improve the online... read more
4 minutes
Feb 21, 2017
Sit back, relax and go to your happy place. What does it look like? There’s a good chance that the place that makes you happy the most is filled with sunshine and bright colors. It’s probably clutter-free, and just the thought of it makes you feel instantly at ease. Now, think... read more
4 minutes
Jan 31, 2017
When it comes to delivering exceptional service, there’s a big competition among companies. Your products have a great price-quality ratio? That’s great, but is your customer service also that good? If it’s not, you can be sure that most customers who buy a product from you,... read more
The world’s changing faster than ever. When my grandma (born in 1925), wanted to do some fancy shopping, she had to drive 40km to the next big city and then she was shopping for a whole day. She was asking store assistants or other shoppers which product they would recommend and... read more
Christmas is just around the corner. Last customers make their last-minute shopping. Those who didn’t decorate their Christmas trees yet, decorate them with lights, garlands, and ornaments. Homes start to smell with cinnamon, nutmeg, and pine. Lovely, right? But is Christmas time... read more
When you hear about live chat, you probably think it’s the tool customers use when they have a question. That’s true, but that’s just a part of it. You need to think of live chat used in a more proactive way. The way in which you first write to a customer and offer help, while... read more
So it happened. A customer fell in love with your product, you made a deal, signed a contract, and now you both hope for many years together. But along the way, it’s easy for a customer to be amazed by the competition and try their service. For you, it means that once somebody... read more
Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when planning a vacation or your Holiday leave, you should think of the communication and take care of it by setting up... read more
Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the most fundamental ones: employee engagement. Employee engagement is the thing that makes people shine when they... read more
Your customers’ experience is directly related to your employees’ experience, and with employee engagement levels as low as they are, customer experience is likely to suffer. While low employee engagement is problematic, it’s not exactly surprising. It’s not uncommon for... read more
5 minutes
Oct 27, 2016
Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide installed ad-blocking software last year. While it’s great for consumers, marketers who relied mainly on paid... read more
Engagement is something we want to keep, that’s why we work on it all the time. For example in relationships, by doing things we might not like, just to make the other person happy. In business with customers, by sending monthly newsletters and reminding them about payments, to... read more
We usually talk about business like it’s the most serious thing in the world. But, in all its seriousness, business can also be funny - that is if you give it a chance. In today’s article, I’ve prepared a few funny business quotes along with the descriptions. Treat this read like... read more
