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Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
If your business doesn’t have a social media presence, odds are you’ve been told that it should. If you are on social media, you’re probably wondering how to maximize the time you spend there. Fortunately, there are some things you can do to evaluate your current efforts, make... read more
6 minutes
Nov 15, 2017
How many times have you had an amazing idea right before you fall asleep and you were so sure, you’re gonna remember it the next day but then you woke up and boom! All you know is that you had an awesome idea, but now you have “no idea” what it was whatsoever? It happens a lot to... read more
Product Hunt (PH for short) is definitely the place to be when you launch a new product. It can help you to reach your first users, testers, investors, journalists and more! After submitting over a dozen tools on Product Hunt (and reading the whole Internet about it), I gained... read more
11 minutes
Nov 3, 2017
If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them.... read more
As you probably know, I’m nuts about customer service and great customer experience. Every time I’m on my holidays, I collect every single #custserv experience and try to learn from it. Same thing happened this year. In this post, I’d like to show you two examples of a service I... read more
As he washed his baby-blue Cadillac, Peter Clemenza pondered and rehearsed his lines, the expressions of his face. He would be curt with Paulie, as if displeased with him. With a man so sensitive and suspicious as Gatto this would throw him off the track or at least leave him... read more
I remember that when I joined LiveChat, we had about 30 employees working in a small, quite dingy house. Every day, after coming to work, we did a small tournée around all rooms, saying “hi” to every group of people. We met in the kitchen during lunch and kept each other up to... read more
As we send in few text messages now and then, we might not realize this, but we tend to use emojis more often than not. Now they are entering the world of marketing – as even subject lines of trendy product pitches consist of emojis, and nowadays you can even order a large pizza... read more
6 minutes
Jun 13, 2017
If you’ve read the previous post on how to get started with email marketing, you will hopefully have a better understanding of this mysterious and overwhelming world. More importantly, you should be 100% convinced that it is still one of the best ways of directly reaching users... read more
6 minutes
Jun 9, 2017
Have you ever viewed a website on your mobile phone and thought, “Uh. This looks horrible,” before exiting it immediately? When we stumble on websites that don’t look “right”, it’s usually because the owners haven’t implemented something called responsive design. In other words,... read more
7 minutes
Jun 1, 2017
Do you remember the time when your parents were checking their mailbox and after opening it - they were flooded with leaflets and advertisements? Same thing happens today in the viral world. We’re swamped in advertisements! You open your Facebook account and see two or three... read more
In social media world, many individuals are much more popular than brands themselves. They are so recognizable in social media that we might get interested in a company thanks to them, and not the other way around. Gary Vaynerchuck from Vayner Media? Neil Patel from CrazyEgg? Or... read more
Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job done. Regardless of the role that we have in a company, the important thing is that communication always has... read more
While it’s clear why having at least one social media account is a “must” for business, it might be difficult which social network site you should choose. Some people think that because Facebook has 2 billion active users, then they should be present on Facebook. Or, because so... read more
We usually put a lot of time and effort into creating great sales pitches to seduce new customers and sending sophisticated emails full of jokes to keep their attention and increase their loyalty. Then we contact them through email marketing, which we know is the best way to stay... read more
