If LiveChat is all new to you and you want to get to grips with everything - from the basics to the inner workings - then the Total Chat Package will take you through everything you need to know to get you up and running like a well-oiled machine.
Perfect for: Businesses requiring a thorough understanding of live chat operations. Businesses moving chat to internal teams for the first time. Anyone who wants a full springboard for launching LiveChat.
Why train with us? The Chat Shop is one of the market leaders in LiveChat customer service, with over 8 years of experience helping businesses of all sizes deliver live chat support. We’ve distilled our years of experience in tailoring live chat to match a business’ needs into this beginner’s package to help you get on your feet - and we’ve got the kind of advice, tips and tricks you can only learn after taking more than 2 million chats (and counting!).
Key Features
The basics - you’ll get access to everything in our Beginner’s Package video: basic operations, archives, chat handling and reporting.
Benefits
Tutorial & Support
How to use this app
To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of The Total Chat Package.