The Total Chat Package
The Total Chat Package
From starting up to finessing the details, draw on The Chat Shop’s 9 years of experience to get your live chat service running like clockwork.
$624.95 per license
Developed by The Chat Shop
Works with   LiveChat

If LiveChat is all new to you and you want to get to grips with everything - from the basics to the inner workings - then the Total Chat Package will take you through everything you need to know to get you up and running like a well-oiled machine.

Perfect for: Businesses requiring a thorough understanding of live chat operations. Businesses moving chat to internal teams for the first time. Anyone who wants a full springboard for launching LiveChat.

Why train with us? The Chat Shop is one of the market leaders in LiveChat customer service, with over 8 years of experience helping businesses of all sizes deliver live chat support. We’ve distilled our years of experience in tailoring live chat to match a business’ needs into this beginner’s package to help you get on your feet - and we’ve got the kind of advice, tips and tricks you can only learn after taking more than 2 million chats (and counting!).

Key Features

What’s covered:

The basics - you’ll get access to everything in our Beginner’s Package video: basic operations, archives, chat handling and reporting.

Reports & archives
Using LiveChat’s reporting functions to monitor progress in detail.
Advanced chat skills
Chat handling and communication best practices, handling difficult chats, building rapport with personality and engagement, optimising conversation flows and anticipating questions. As well as overcoming objections.


Virtual Training Delivery
Training takes place in a single, interactive video call so your whole team can join no matter where they're located.
Immediate results guaranteed
We’ll provide all you need to take your customer interactions to the next level.
Training from LiveChat's #1 rated expert partner
Learn tips and best practices from LiveChat's #1 rated partner and tap into knowledge gained from 9 years and over 2 million chats worth of experience.

Tutorial & Support

To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of The Total Chat Package.
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