Agent Training - Intermediate
Agent Training - Intermediate
Award-winning, comprehensive agent training to generate revenue and boost CSAT with LiveChat.
$500 per license
Developed by The Chat Shop

Sales and support agent training for aspirational teams who want to perform better on LiveChat.

Intermediate Agent Training takes real learnings from The Chat Shop's award-winning services to generate leads, close sales and boost CSAT with LiveChat.

This 4 hour training upskills your team through analysis of business goals, brand promises, and agents can build, monitor and deliver on these as chat agents.

Key Features

Effective Chat: Analysis
Analyse and critique real LiveChat transcripts to recognise areas for improvement
Effective Chat: Business Goals
Understand how business goals and the chat team goals align
Effective Chat: Dialogue
Generate effective and progressive exchanges in chat that drive a conversation forward and mirror business goals (eg resolution, lead generation, sales)
Understanding and Creating Canned Responses
Create and use LiveChat canned responses for legal declarations, regulated industries, holding and quick-response scenarios
Handling Techniques
Manage multiple chat interactions simultaneously


Virtual Training Delivery
Training takes place in a single, interactive video call.
4 Hour Chat Training
Improve your chat team's quality and effectiveness without taking time out.

Ratings & Reviews

0out of 5 • 0 Ratings

How would you rate this app?

Tutorial & Support

To get help and support contact The Chat Shop. You can also suggest improvements or request new features in the upcoming versions of Agent Training - Intermediate.
More by this developer
Get LiveChat App
Web BrowserWindowsmacOSAndroid
Start your free trial

Copyright ©2022 LiveChat, Inc. All rights reserved

Hi! We are glad to have you here! Before you start visiting our Site, please note that for the best user experience, we use Cookies. By continuing to browse our Site, you consent to the collection, use, and storage of cookies on your device for us and our partners. You can revoke your consent any time in your device browsing settings. Click “Cookies Policy” to check how you can control them through your device.