Agent Training - Intermediate

Award-winning, comprehensive agent training to generate revenue and boost CSAT with LiveChat.

$500 per license

Sales and support agent training for aspirational teams who want to perform better on LiveChat.

Intermediate Agent Training takes real learnings from The Chat Shop's award-winning services to generate leads, close sales and boost CSAT with LiveChat.

This 4 hour training upskills your team through analysis of business goals, brand promises, and agents can build, monitor and deliver on these as chat agents.

Key Features

Effective Chat: Analysis

Analyse and critique real LiveChat transcripts to recognise areas for improvement

Effective Chat: Business Goals

Understand how business goals and the chat team goals align

Effective Chat: Dialogue

Generate effective and progressive exchanges in chat that drive a conversation forward and mirror business goals (eg resolution, lead generation, sales)

Understanding and Creating Canned Responses

Create and use LiveChat canned responses for legal declarations, regulated industries, holding and quick-response scenarios

Handling Techniques

Manage multiple chat interactions simultaneously

Benefits

Virtual Training Delivery

Training takes place in a single, interactive video call.

4 Hour Chat Training

Improve your chat team's quality and effectiveness without taking time out.

Tutorial & Support

Contact to get help and support. You can also suggest improvements or request new features in the upcoming versions of Agent Training - Intermediate.