Sales and support agent training for aspirational teams who want to perform better on LiveChat.
Intermediate Agent Training takes real learnings from The Chat Shop's award-winning services to generate leads, close sales and boost CSAT with LiveChat.
This 4 hour training upskills your team through analysis of business goals, brand promises, and agents can build, monitor and deliver on these as chat agents.
Analyse and critique real LiveChat transcripts to recognise areas for improvement
Understand how business goals and the chat team goals align
Generate effective and progressive exchanges in chat that drive a conversation forward and mirror business goals (eg resolution, lead generation, sales)
Create and use LiveChat canned responses for legal declarations, regulated industries, holding and quick-response scenarios
Manage multiple chat interactions simultaneously
Training takes place in a single, interactive video call.
Improve your chat team's quality and effectiveness without taking time out.