Players expect instant help, and LiveChat offers a seamless solution. Equip your online casinos, bookmakers, and gaming websites with effortless, real-time customer service.
Free 14-day trial Automation No credit card required
Over 2000 iGaming companies elevate their customer service with LiveChat®
Your players need fast solutions. Let them connect instantly for real-time answers and keep the game going. From deposits and withdrawals to account verification, ensure they never have to wait or leave your platform for customer service.
Set up automated messages, promos, and offers through the live chat widget — triggered by player behavior. Engage at the right moment with personalized incentives that drive action.
Guide new visitors. Route chats from pages like registration, first deposit, or rules directly to your onboarding team — so players can start playing with ease.
Customize the language of your live chat widget to align with your website. Assist players in multiple languages and create a smooth experience for your global audience.
Your most loyal players expect more — and they deserve it. Give them priority access to dedicated agents and deliver truly personal care that drives retention.
Try LiveChat® for free
Free 14-day trial No credit card required
Slow support costs you players. Let chatbots handle the routine stuff and keep players in the game.
Your industry operates around the clock — and so should your support. Keep players engaged in your online casino with ChatBot instantly addressing common customer service inquiries. No agent required. Enhance your betting platform with AI‑driven support that never sleeps.
People are likely to make bets on mobile while they’re watching games with friends. You can offer LiveChat support inside your mobile application to enhance the customer experience.
AUTOMATE
Text enhancement helps agents respond twice as fast by expanding, rephrasing, or summarizing messages and adjusting the tone during chats. Text enhancement helps agents respond twice as fast by expanding, rephrasing, or summarizing messages and adjusting the tone during chats.
Copilot is an AI Assistant that guides agents within the LiveChat app and answers their questions about your business, helping them deliver better service. Copilot is an AI Assistant that guides agents within the LiveChat app and answers their questions about your business, helping them deliver better service.
Simplify your workflow with automatic chat tags and topic searches, relieving agents from manual tagging they might often overlook. Simplify your workflow with automatic chat tags and topic searches, relieving agents from manual tagging they might often overlook.
Feed LiveChat your knowledge sources to ensure agents’ responses are accurate, consistent, and on brand to provide reliable support every time. Feed LiveChat your knowledge sources to ensure agents’ responses are accurate, consistent, and on brand to provide reliable support every time.
Get a summary of your chats without reading the entire transcript. Review key points from the conversation and move on to the next task in no time. Get a summary of your chats without reading the entire transcript. Review key points from the conversation and move on to the next task in no time.
See who is actively helping customers and monitor the number of chats. Optimize workloads and adjust shifts to guarantee reliable support.
Track agent response times and case resolution. Identify opportunities to improve key metrics and increase customer satisfaction.
See how chats start and take a proactive approach. Spot common questions, optimize for self-service, or use campaigns to boost engagement.
Use ready-made reports with key metrics to track what’s happening in your customer service. Review agent performance, compare dates, groups, tags, or even your bot’s performance vs human agents.
Chat spikes, tag trends, or any anomalies are automatically highlighted for you. Neatly organized, they help you respond swiftly during key changes.
Delivered to your inbox — weekly or monthly, the choice is yours. Spot recurring player issues without combing through past conversations and get a comprehensive overview by reviewing 1,000 chats in just 30 seconds.
Ready to raise your support standards with LiveChat? Engage players, boost satisfaction, and drive retention in no time.
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Tell us your goals and we'll pinpoint the best LiveChat strategies to engage players on your website.
Request a callTo add live chat support to your online casino or betting website, follow these steps:
Real-time customer support can significantly improve the player experience and boost business performance. Key benefits include:
Yes, some live chat providers offer free trials or limited versions suitable for gambling websites.
LiveChat offers a 14-day free trial with full access to its tools including chatbots, multilingual support, and seamless integration.
When selecting live chat software, consider these factors:
LiveChat checks all these boxes with scalable support for high-demand industries like iGaming.
