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Triggerbee: analyze your chat behavior!

Krzysztof Kraus
2 min read
updated: Mar 9, 2023

Triggerbee: Analyze your customer’s journey and accelerate your growth as a result! Integrate Triggerbee with LiveChat to understand what led your visitor to chat and what happens after. Save data like:

  • Details of the customers that your agents chatted with;

  • Transcript of the conversation conducted with your customer;

  • How often the visitor has been on your site, what happened during these visits, and whether they have chatted or not.

  • Installation - learn how to integrate LiveChat with Triggerbee;

InstallationLink icon

  1. First, log into your Triggerbee account and go to Apps section.

Go to Apps section, available in the Triggerbee panel

  1. Pick LiveChat from the list of available integrations.

Choose LiveChat from the list of available integrations

  1. To activate the integration, toggle the on/off button, available at the right side of your Triggerbee panel.

Toggle the On/off button to activate the integration

  1. To proceed, provide your LiveChat’s license ID, email address and PAT (Personal Access Token). After providing the data, click on Save to proceed.

In order to locate your license ID, go to Settings>Channels>Chat Page in the LiveChat Agent App and copy the license ID found there.

Locating license ID in LiveChat Dashboard

Click here to get your Personal Access Token.
Click here to get your Personal Access Token.

Provide your LiveChat data and click on save to proceed

  1. To finalize the process, click on Create webhooks in LiveChat button, available right under the Save button.

Click on the Create webhooks in LiveChat button to finalize the process

Done! The integration is now ready and your LiveChat-related data will be stored in Triggerbee admin panel. And here’s how it’ll look like:

Triggerbee: analyze your chat

Hopefully, you have found this article helpful but if you have any additional questions or doubts, feel free to start a chat with us - we are available 24/7/365!

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