Manage your subscription (pay per seat)

Justyna Kraszewska
5 min read
updated: Mar 25, 2020
This article applies to accounts created before Jan 8, 2020. If you created your LiveChat account after that date, please read Manage your subscription (pay per agent) article.
This article applies to accounts created before Jan 8, 2020. If you created your LiveChat account after that date, please read Manage your subscription (pay per agent) article.

Whether you are on a trial and want to subscribe or you need to update your existing plan, you can do it with just a few clicks on the Subscription page.

Note that only the owner and admins with access to subscription can make changes to billing.
Note that only the owner and admins with access to subscription can make changes to billing.

Subscribe for the first time

Signing up for a paid plan for the first time is easy. All you need is a minute or two and your credit card details. Not sure which plan suits your needs? Read our guide on plans.

To sign up for a plan:

  1. Log in to LiveChat and go to Billing > Your subscription.
  2. Choose a plan that suits you.

https://res.cloudinary.com/dn1j6dpd7/image/upload/v1572338064/help/Choose-a-plan

  1. Enter the number of seats. The number of seats means the number of agents who can be logged in at the same time. You can choose a fixed number of seats or enable the flexible pricing option that will automatically increase the number of seats based on your usage.

https://res.cloudinary.com/dn1j6dpd7/image/upload/v1572338215/help/Choose-the-number-of-seats

  1. Choose a billing cycle. The yearly subscription saves you 15% of your total payment. Whichever you choose, you’ll be billed automatically on every last day of your subscription period until you cancel your LiveChat account.

https://res.cloudinary.com/dn1j6dpd7/image/upload/v1572338375/help/Billing-cycle

  1. To continue to the payment page, click on Subscribe now.
  2. Enter your credit card and billing details. When you’re finished, click on Confirm subscription.

That’s it! Now you can enjoy LiveChat without a break.

Please note that all payments are in US Dollars (USD). If you try to pay in another currency, your bank will automatically convert the payment to US Dollars.

Please note that we accept the following credit cards:

Visa, MasterCard, American Express (Discover), Diners Club, JCB.

Please note that all payments are in US Dollars (USD). If you try to pay in another currency, your bank will automatically convert the payment to US Dollars.

Please note that we accept the following credit cards:

Visa, MasterCard, American Express (Discover), Diners Club, JCB.

Update subscription

You can upgrade or downgrade your plan, add more seats, and make other subscription-related changes whenever needed.

Change the number of seats

To change the number of seats, follow these steps:

  1. Log in to LiveChat and go to Billing > Your subscription.
  2. Change the number of agent seats.
  3. Click on Update subscription.

Change your LiveChat plan

You may want to change your plan to get access to different sets of LiveChat features. To do it, follow these steps:

  1. Log in to LiveChat and go to Billing > Your subscription.
  2. Choose a plan by clicking on it.
  3. Click on Upgrade/Downgrade subscription.

Change your billing cycle

To change your billing cycle, follow these steps:

  1. Log in to LiveChat and go to Billing > Your subscription.
  2. Choose if you want to be billed monthly or annually.
  3. Click on Update subscription to finish.

You can change your billing cycle whenever needed. If you downgrade from the annual to the monthly cycle, you get a credit for the unused subscription time that goes towards your next payments. If you’re upgrading the cycle, you’ll be billed the difference between the old and new plans.

What is flexible pricing?

With flexible pricing, the number of agent seats increases automatically to cover your current usage. The feature lets you grow without friction and makes your job easier by automating the previously manual process.

We’ll notify you about each added seat and send you your new rates via email.

The next time an agent can’t access LiveChat because you hit your max concurrent logins, a seat will be added automatically to let the agent in.

Turn on flexible pricing

To enable flexible pricing:

  1. Log in to LiveChat and go to Billing > Your subscription.
  2. Tick the box next to Flexible pricing to turn it on.
  3. Click on Update subscription.

What happens when you downgrade or upgrade your subscription

When you upgrade in the middle of your billing cycle, your account will adjust immediately to the new plan. You’ll only pay the difference between your old and new plan based on the number of days left in your billing cycle.

Example:

Let’s say you’ve subscribed for 12 months on Team plan with 4 seats.

9 months later, you need to add 2 seats. The price for one seat is $39, and there are 3 months left in your billing cycle, so the total price will be 3 months*(2 seats*$39). You will also keep the 15% discount for the annual subscription.

For downgrades, you’ll be credited with the difference in price between your old and new plan, also based on the number of days left in your billing cycle. The credit will lessen the total amount for your next LiveChat invoice.

Cancel your subscription

To cancel your subscription, contact our support team by clicking on the chat widget in the bottom right corner. They are available 24/7, so you can cancel your subscription any time you want.

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