Knowledge Base: What's that?

Anika Szeliga
2 min read
updated: Oct 26, 2022

KnowledgeBase is a knowledge base software you can connect with LiveChat to browse and share help articles inside a chat.

KnowledgeBase Widget

It helps you support your customers faster by bringing relevant help articles into your workflow. No more navigating to separate pages when chatting to customers - it’s all right at your fingertips.

Knowledge Base is open to all LiveChat customers. You can access it with the same login and password you use for LiveChat.

Easy peasy installationLink icon

Knowledge Base plugin consists of two parts:

  • web app where you add and manage your help content,
  • widget, which displays all your articles in the sidebar in LiveChat.

To get it to work, head to LiveChat Admin Panel and install the Knowledge Base plugin from the LiveChat marketplace.

As soon as you publish your first articles, they will appear in your LiveChat sidebar, where you can navigate through topics or use a quick search to find relevant content.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

Still not convinced? Discover all LiveChat features

Discover our other products