Created by potrace 1.15, written by Peter Selinger 2001-2017

Drift vs. Intercom

Compare Drift and Intercom and find the best live chat software for your business

...and maybe you will like LiveChat as well?

Chat Window Design

Drift provides a standardized chat window, allowing for basic customization of colors, fonts, and chat icon. To remove Drift logo from the chat window, you’d need to purchase the most expensive $500/mo plan.

Intercom offers a standard chat window with basic background and color customization, without an option to unbrand it from the Intercom's logo.

With LiveChat, you get access to wide chat window’s customization, letting you use a modern or classic theme to match your website’s and brand’s style. LiveChat allows for adding additional, customizable eye-catchers to grab attention of your visitors. You can also easily unbrand LiveChat’s chat window from the “Powered by LiveChat button”.

Chat + Email + Automated messages

Created by potrace 1.15, written by Peter Selinger 2001-2017
Standard Intercom Inbox + Messages LiveChat
$50 per month $106 per month $39 per month

Drift offers a very basic free version for one-person teams, up to 100 contacts. For a standard plan which costs $50 for 2 seats, Drift offers a unified communication channel for chat and email, letting you send automated messages to your visitors. With Drift, you won’t be able to integrate with Facebook, so you will not be able to manage Facebook fanpage conversations within one application.

Intercom provides one application to handle both chat and email communication in one place. To take advantage of all Intercom’s benefits including chat, email, and automated messages, you’d need to use $106 plan for 2 Intercom’s products: Inbox and Messages.

LiveChat provides one plan for both live chat and email communication, with its chat and ticketing system, starting at $39 per month per agent. With LiveChat’s starting plan, you’d also be able to set automated greetings, welcoming your visitors and engaging conversations based on specific rules/triggers.

Communication + CRM

Created by potrace 1.15, written by Peter Selinger 2001-2017
Built-in limited customization Built-in limited customization Connect any CRM 10+ CRM integrations
$50 per month $106 per month $39 per month

Drift provides an in-app CRM system, helping you manage leads coming to your business/website. To integrate Drift with external CRM systems like Hubspot or Salesforce, you’d need to use the most expensive pro version, starting at $500 per month for 5 agents.

Intercom, within its standard Inbox + Messages plan starting at $106 per month, allows you to handle leads within one application. It also provides a simple integration with Salesforce and Hubspot allowing you to push the data to a CRM system. The in-app CRM might be useful but can turn out to be quite limited in its functionality if you’d like to use a full-fledged CRM system.

LiveChat delivers a simple “Customers” functionality, letting you identify the customers returning to your website. It focuses on connecting with external CRM systems, providing the users with the full and unlimited functionality of a CRM, connected with a LiveChat solution. With a CRM integration, you’d be able to create new leads/contacts, upload chat transcripts, while chatting with specific visitors.

Communication + CRM + Bot

Created by potrace 1.15, written by Peter Selinger 2001-2017
Pro Inbox + Messages limited customization LiveChat + unlimited bot creator
$500 per month $106 per month $89 per month

Drift offers a bot functionality in its most expensive Pro version (starting at $500 per month), letting you set up an automated chat bot responding to your visitors’ questions, depending on your settings.

Intercom’s bot operator included in the $106 Inbox + Messages plan offers a basic automated responses based on the data stored within your Intercom’s knowledge base.

With LiveChat’s ChatBot extension starting at $50, you get access to unlimited bot factory, letting you set up custom, automated rules for responses to your visitor’s queries. A bot created with LiveChat’s ChatBot extension will let you connect it with multiple channels, e.g. both LiveChat and Slack.

Communication + CRM + Bot + Knowledge base

Created by potrace 1.15, written by Peter Selinger 2001-2017
via integration with HelpScout, HelpJuice Inbox + Messages + Articles LiveChat + +
$500 per month $155 per month $89 per month

Drift offers a native integration with a knowledge base software like HelpScout or HelpJuice, letting you automatically send knowledge base materials through/via your chatbot. This requires a $500 per month plan, providing a chatbot functionality.

Intercom, with its additional Articles product, starting at additional $49 per month lets you set up a company’s knowledge base in one place.

LiveChat offers a free extension letting you create a complex knowledge base for your business and connect it to your LiveChat conversations.

Summary table

Created by potrace 1.15, written by Peter Selinger 2001-2017
Chat communication Yes Yes Yes
Email communication Yes Yes Yes
Auto messages Yes Yes Yes
Bot Unlimited Limited Unlimited with ChatBot
Knowledgebase Yes Yes Yes
Real-time view of visitors typing Yes No Yes
Brand removal Yes No Yes
24/7 customer support Yes No Yes
Built in CRM Yes Yes No
CRM integrations Yes, limited Yes, limited Yes, full
HubSpot integration Yes Yes Yes
Salesforce integration Yes Yes Yes
Pipedrive integration No No Yes
Highrise integration No No Yes