Our LiveChat was updated and we now have the “Missed Chat” report in the reports tab. I see it is basically a total of how many clients started a chat but closed the chat without saying anything after the automated greeting has displayed.
I would actually consider a missed chat being the visitor said something and the agent didn’t reply and then the chat was closed. - to me that is a missed chat (the agent actually missed an opportunity to converse) and a missed opportunity. The way it is set up now, the agent displays a greeting but the visitor had nothing to say, I take that more as the visitor changed their mind from having a conversation, they chose not to engage.
Thoughts? What do other people use the “Missed Chat” report for?