Add LiveChat to as many sites as you wish without any extra charges. Keep the chat widget look consistent through all pages and sites. Or customize it on a page-to-page basis. Use groups to route chats from specific URLs to responsible teams (requires Team plan or higher). All that so you handle all chats using one LiveChat license.
Add LiveChat to multiple sites
Setting up LiveChat for multiple websites consists of a few quick steps. First, you need to add LiveChat code to your websites. Then, create groups and configure the routing rules. Finally, change how the chat widget looks and behaves on specific pages.
Add LiveChat code snippet to your websites
Go to Settings > Channels > Install LiveChat and select Copy code.
Paste the code snippet to your site’s source code before the </body> tag.
Remember to add the code snippet to all websites you want to install LiveChat on.
If you are using a LiveChat plugin for a CMS or an ecommerce platform, there is no need to add the code manually to your website. It is automatically added when you install the plugin.
If you are using a LiveChat plugin for a CMS or an ecommerce platform, there is no need to add the code manually to your website. It is automatically added when you install the plugin.
Choose a name for the group (like the website’s name), add members and hit Save changes.
Repeat the steps above to create groups for each of your websites. Learn more about groups in LiveChat from this article.
Configure Routing rules
Once you’ve created a group for each website, you might want to route chats coming from certain sites (or pages) to a specific group. This way your agents will immediately know where the chat is coming from. Here’s how to do it:
1
Go to Automate>Routing rules and click on Add new rule.
2
If you want to set up rules for whole domains, delete the first condition by clicking the x.
3
Next, from the drop-down menu, pick Customer visits domain.
4
Type in the domain address.
5
From the drop-down menu, pick the groups which should catch these chats.
6
Click on Save changes.
Add Routing rules for all your sites. Chats started on those websites will be routed to the corresponding groups.
To learn more about Routing rules, take a look at this article.
Edit settings for a particular group
After you’ve created groups and assigned them to sites via Routing rules, you can edit settings for each group. So that the chat widget looks and behaves in a way that matches your website’s design.
The following settings can be edited for a group:
Customization—change the look and feel of the chat widget on both desktop and mobile versions of your site.
Language—set the language and personalize chat widget messages.
Tickets mentioned in this article refer to the old LiveChat ticketing system available to new customers until June 1, 2023. No worries, you can achieve the same results using the HelpDesk teams feature. If you’re not using HelpDesk yet, add the best ticketing system to your LiveChat!
Tickets mentioned in this article refer to the old LiveChat ticketing system available to new customers until June 1, 2023. No worries, you can achieve the same results using the HelpDesk teams feature. If you’re not using HelpDesk yet, add the best ticketing system to your LiveChat!
Let’s look at an example of how to change Customization settings for a group:
First, go to Settings > Website widget > Customization.
Click on the Setup for group dropdown and pick a group.
Start customizing the appearance of the chat widget - changes will be applied only to the group that you have chosen.
When you are finished, click on the Save changes button, and they will be reflected on a website to which you have assigned this group (based on Routing rules).
If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.
If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.
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Separate chat sessions for different websites
Using LiveChat on multiple websites, you may want to offer a separate chat option for each of those websites. For example, if you run several e-commerce sites selling different products, you’d want to offer a different chatting experience on each of those sites.
By default, when a customer starts a chat on one of your sites and opens your other site, the same chat session will be loaded. The chat session is not restarted to offer the customers a seamless experience as they navigate through your site.
Set separate chat sessions
To change that behavior and separate chat sessions between different sites or pages, add the following line of code to your LiveChat tracking code:
window.__lc.chat_between_groups = false;
After you add this piece of code, a customer who visits several of your websites will be able to start several separate chats instead of getting the same chat window on each site.
Here’s what an example LiveChat tracking code looks like when you add the above line of code:
To ensure correct functioning, please make sure to add the line of code to all sites with LiveChat code installed.
To ensure correct functioning, please make sure to add the line of code to all sites with LiveChat code installed.
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