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I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Product Content Designer / UX Writer

Wrocław, Poland

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Product Content Designer / UX Writer

Remote

There are 170k+ customer service agents from 30k+ companies handling 27M+ chats every month with LiveChat. As a Product Content Designer your main role will be to shape great product experience by creating useful, meaningful copy and communicate the value we bring to our customers with every new product release.

This is not your usual UX Writer job posting. This role requires both solid experience with UX/technical writing and good marketing foundations. You’ll have the opportunity to use your skills every day to the fullest, validate your ideas with a large user base, and grow among a diverse team of content writers, developers, and UX designers.

You will be responsible for:

  • Creating intuitive product copy that aligns well with the design and guarantees great user experience
  • Communicating product releases through in-app messages, product updates on the website, emails, and LiveChat Community posts
  • Working on product content strategy and contributing to the LiveChat Style Guide
  • Acting as a liaison between Product (Karolina) and Marketing (Piotr), helping to translate product features into a marketing message that gets through
  • Providing support for the Customer Education Specialist (Alicja) with Help Center releases
  • Monitoring whether product feature and section naming conventions are aligned across all of our products and websites
  • Analyzing how users interact with product content and suggesting improvements

What we expect:

  • Minimum 2 years of experience related to UX writing or technical writing
  • Experience working with a product, preferably in a SaaS model
  • Fluent English: 100% of your work will be done in English
  • Passion for writing, UX, and communication
  • Knowledge about important marketing concepts
  • Ability to work in the dynamic environment of a quickly evolving business.

We can offer:

  • A full-time position in a company whose product is used 200k times per minute – worldwide(!);
  • A solid salary with all the government expenses covered;
  • The remote-first approach with our own, dog-friendly, coworking space in case you’d prefer working from the office and would like to have your pup friend to keep you company ;);
  • Support for your self-development with free access to Udemy courses, every book you’d ever want from Amazon, and a possibility to participate in the LiveChat Academy – all of that to boost your interest in our business and products;
  • Time and space for your creativity and ideas to be shared during our Side Project Days;
  • Multisport card – checked, private medical care – checked, dedicated integration budget – checked;
  • A dedicated spot just for you on our Team page 

apply now
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