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I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Product Content Designer / UX Writer

Wrocław, Poland

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Product Content Designer / UX Writer

Wrocław

There are 170k+ customer service agents from 28k+ companies handling 27M+ chats every month with LiveChat. As a Product Content Designer your main role will be to shape great product experience by creating useful, meaningful copy and communicate the value we bring to our customers with every new product release.

This is not your usual UX Writer job posting. This role requires both solid experience with UX/technical writing and good marketing foundations. You’ll have the opportunity to use your skills every day to the fullest, validate your ideas with a large user base, and grow among a diverse team of content writers, developers, and UX designers.

You will be responsible for:

  • Creating intuitive product copy that aligns well with the design and guarantees great user experience
  • Communicating product releases through in-app messages, product updates on the website, emails, and LiveChat Community posts
  • Working on product content strategy and contributing to the LiveChat Style Guide
  • Acting as a liaison between Product (Karolina) and Marketing (Piotr), helping to translate product features into a marketing message that gets through
  • Providing support for the Customer Education Specialist (Alicja) with Help Center releases
  • Monitoring whether product feature and section naming conventions are aligned across all of our products and websites
  • Analyzing how users interact with product content and suggesting improvements

What we expect:

  • Minimum 2 years of experience related to UX writing or technical writing
  • Experience working with a product, preferably in a SaaS model
  • Fluent English: 100% of your work will be done in English
  • Passion for writing, UX, and communication
  • Knowledge about important marketing concepts
  • Ability to work in the dynamic environment of a quickly evolving business.

We can offer:

Working together on a product that attracts more than 28k paid customers worldwide (and counting);

Ability to work with other passionate people on big-league projects;

A focus on self-development with a budget for all the Udemy and Reforge classes you could want;

Solid salary with all government expenses covered;

All the equipment, tools or books you will ever need or want;

Multisport – checked, Private medical care – checked, pizza on Friday – checked, parking place – checked

Dog-friendly environment. Yes, you can take your doggy to the office :

A dedicated spot just for you on our Team page.

apply now
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