Instantly boost agent productivity, ensure accurate and consistent answers, automate routine daily tasks, and empower your team to focus on what matters most.
14-day free trial No credit card required Easy setup
Join 35,000+ leading brands who rely on LiveChat® AI for sales and support on their website
AI-powered text enhancement polish your responses, ensuring professionalism and supporting human expertise every time.
See text enhancements in action › See text enhancements ›Tag suggestions automatically tags conversations, saving you time on manual searching and tagging.
See tag suggestions in action › See tag suggestions ›With AI insights, you can read 1,000+ complex queries in just 30 seconds. Get a weekly summary of the most popular questions from all your LiveChat® messages.
See AI insights in action › See AI insights ›AI auto-suggests provide the perfect response that's trained on your own data. Cut writing time. Boost speed and accuracy. Don’t type. Win.
See auto-suggests in action › See auto-suggests ›LiveChat AI summarizes conversations with precision — so no agent wastes time reading logs. Fast handoffs. Better follow-ups.
See summaries in action › See summaries ›With canned responses, you type it once, save it, and reuse it in chats whenever you need. Natural language processing is trained on your past replies, so you get consistent results without repeats.
See canned responses in action › See canned responses ›14-day free trial No credit card required Easy setup
Copilot helps your customer experience agents navigate LiveChat® and provides real-time insights about your business so they can respond faster and deliver a better experience.
Boost performance with Copilot › Boost with Copilot ›
Our Product Experts are available 24/7/365, ready to answer questions,
guide your setup, and help your business thrive.
LiveChat AI is a smart AI assistant built into the LiveChat platform to enhance your customer service. This AI powered chat technology analyzes the customer’s message and uses your knowledge base - like help articles and past chat history - to provide accurate, automated responses, quick text fixes, auto-tag your chats and more.
AI works as a partner for your human agents. During a live chat, our AI assistant provides real-time suggestions and pre-written responses. The AI chatbot can handle repetitive initial questions, gather customer data, and seamlessly transfer the conversation - along with its full context - to a human agent when an issue requires a human touch or involves complex issues. This collaboration ensures customers always get the best of both worlds: the speed of AI and the expertise of your team.
It can auto-answer FAQs and common customer issues, send personalized greetings, auto-tag conversations, fix grammar issues in human agent responses, instantly provide insights from 1000s of chats and more.
Our AI product features are included in various pricing plans to match the specific needs of your business, from small businesses to large enterprises. If you want to deploy multiple AI powered chatbots, you can also add additional subscription of our ChatBot app.
You can add various data sources to your LiveChat account, like website URLs, PDF files and more. Our user-friendly system also learns form your past chats and tags. After you feed our system high-quality data, it will increase engagement by delivering human-like interactions, regardless of whether your business is an online store, SaaS, iGaming company, or in some other niche.
The primary benefit of using AI in customer support is to either automate providing accurate responses to most common customer queries or boosting the human conversations, freeing your agents to focus on more complex customer needs. This leads to faster resolution times, lower operational costs, and a more efficient customer support team.
No. The setup allows for a seamless integration - add the LiveChat AI to your website, enter your domain URL, and the AI sign-up wizard does the rest. Most teams go live in under ten minutes, and there’s a free 14-day trial to test all product features without extra code.
Sign up free, copy the script tag, and paste it before the closing
on your website or integrate with popular CMS providers like WordPress or Shopify. Configure the AI chatbot, link your knowledge sources, and you’re ready ready to delegate responding queries via AI chatbot our via AI-supported live agents; one dashboard manages multiple channels and sites. Setup takes about ten minutes.
Yes, data protection is our top priority. All data exchanged during any chat - whether with an AI chatbot or a live agent - is secured with enterprise-grade encryption. We adhere to strict privacy and security protocols (like SOC2 or GDPR) to ensure that your customers' information and your brand's sensitive data are always protected. You can talk to your users with full confidence that their conversations are secure.
14-day free trial No credit card required Easy setup