Personal touch is the new standard for VIPs. Make them feel seen, heard, and valued.
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Over 2000 iGaming companies elevate their customer service with LiveChat®
Give your top players a line that’s truly theirs.
Your VIPs reach out through an invite-only Telegram chat, and their messages go straight to your VIP Account Managers who know them and are ready to deliver top class service.
For SuperVIPs, an exclusive phone line connects them directly to your team — no queues, no delays, just instant, personal help.
Every conversation tells a story — and LiveChat remembers it.
Each VIP chat is saved with full history, notes, and tags, so agents instantly see who they’re speaking with, what they like, and how they play.
Every reply feels personal, fast, and effortless — just like a true concierge experience.
Let your players reach you wherever they play, bet, or chat.
Whether it’s Facebook, Instagram, Telegram, WhatsApp, Line, phone, or even video — your VIPs always get through on their preferred channel.
Every message lands in LiveChat, so your team replies faster and never misses a player — no matter where the chat begins.
Your VIPs aren’t just big spenders — they’re your most loyal fans. Give them the attention they deserve and keep them coming back!
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Invite your VIP players to a private Telegram account for direct, personal communication — no waiting, no shared inboxes.
Every message from this channel goes straight to a dedicated VIP Group in LiveChat, where agents instantly recognize who they’re talking to and can respond with full context.
For your top-tier players, share an exclusive phone number that connects directly to LiveChat. When they call, your trained account managers see who’s calling and can react immediately.
Simple, transparent, and flexible — no hidden fees. Start small, scale as your VIP program grows, and pay only for what you use.
Simple, transparent, and flexible — no hidden fees. Start small, scale as your VIP program grows, and pay only for what you use.
| Feature | Price |
|---|---|
| Telegram for Business | $29/month |
| Outbound Messages | $0.01 per message delivered |
| LiveCalls | $10/agent/month |
Faster, personal support
VIPs never wait, and every interaction feels tailored.
Stronger loyalty
Players feel seen, remembered, and valued every time they reach out.
Better agent efficiency
Everything happens in one system, with history, notes, and context at their fingertips.
Higher revenue
Engaged VIPs spend more and stay longer, boosting your bottom line.
Proactive engagement
End personalized invites, offers, or updates that make VIPs feel special before they even ask.
Lower VIP churn
Personalized support reduces VIP churn and keeps players engaged longer.
"VIP Player Support turns our customer care into a loyalty engine — helping you build faster, more personal connections that make every top player feel truly valued. Let’s talk about how we can set this up for your team."
Emilia Wodyk-Zalewska, Enterprise Account Management Team Lead
Ready to raise your support standards with LiveChat? Engage players, boost satisfaction, and drive retention in no time.
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Tell us what you want to achieve, and we’ll tailor LiveChat to your players.
Request a callTo add live chat support to your online casino or betting website, follow these steps:
Real-time customer support can significantly improve the player experience and boost business performance. Key benefits include:
Yes, some live chat providers offer free trials or limited versions suitable for gambling websites.
LiveChat offers a 14-day free trial with full access to its tools including chatbots, multilingual support, and seamless integration.
When selecting live chat software, consider these factors:
LiveChat checks all these boxes with scalable support for high-demand industries like iGaming.
