See our other products: ChatBot - AI bot platform | HelpDesk - support ticket system | KnowledgeBase - help center for website

LiveChat updates

We like to stay fresh!
Livechat: Ticket ratings
30 October 2014

Ticket ratings

Get feedback on your team’s ability to handle ticket cases.

Customers who receive a notification email about a resolved ticket can now rate the received service as good or bad. The request for feedback is sent 3 days after the resolution.

You can check on the ticket ratings information in the Ticket satisfaction report.

Ticket ratings in LiveChat