LiveChat updates
We like to stay fresh!
![Livechat: Ticket drafts](https://www.livechat.com/wp-content/themes/livechat2.0/media/img/timeline/ico-product-updates.png)
18 August 2014
Ticket drafts
Thanks to the new ticket drafts, you can go back and forth between a chat and a ticket without having to start writing the ticket reply over and over again.
![Ticket drafts Ticket drafts](https://www.livechat.com/wp-content/uploads/2014/08/ticket-drafts.png)
See our other products: ChatBot - AI bot platform | HelpDesk - support ticket system | KnowledgeBase - help center for website
Thanks to the new ticket drafts, you can go back and forth between a chat and a ticket without having to start writing the ticket reply over and over again.