We like to stay fresh!
20 December 2021
- Much better experience for visitors as they no longer need to wait in a queue to state their query.
- Interactive queues appear more attractive to visitors, increasing the number of chats you get.
- Shorter chatting time. Agents will be able to prepare for visitors’ cases before picking them up from a queue.
- Agents can quickly spot urgent issues, giving them more control over the queue.
- Better engagement reduces the chance of customers leaving your queue. Visitors who stated their query will more likely stay on the line to get it resolved.