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LiveChat updates

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Livechat: Improved message sending
8 February 2016

Improved message sending

We’ve listened to you and changed how the chat window behaves during problems with the Internet connection. Now, when your Internet is down, LiveChat will let you know right away to eliminate messages sent in vain.

LiveChat during a connectivity issue

If you see the message field in the chat turn yellow, it means sending messages is paused till your connection clears. All this to save you clicks and frustration on posting messages that can’t go through. Once you reconnect to the Internet, you’ll receive all postponed messages from customers and be able to post again.