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Livechat: Getting personal with the Pre-chat survey after greetings
27 October 2015

Getting personal with the Pre-chat survey after greetings

We’re super excited about today’s update! You can now ask your customers for details when initiating chats with automatic greetings.

Until recently, the pre-chat survey would not show after greetings. The reason behind it was quite simple – the majority of online users prefer anonymous browsing. Therefore, greetings starting chats immediately without asking for personal details have been more effective.

Thousands of incognito chats later, we finally got the message through! Different businesses have different needs and objectives and they need features tailored specifically to their needs. That’s why we leave it solely to you to decide whether or not to use greetings with the pre-chat survey.

Read more to learn how you can enable the pre-chat survey for greetings.