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Customer service

The Definition of Good Customer Service

When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? The problem wasn’t probably that difficult to begin with. A friend recommends a service that offers near-instantaneous... read more

19 minutes
Aug 26, 2016

How Improving Customer Response Time Can Win a Customer

Jack was in the nearby food store and he faced some problems while making a transaction on the service counter. He was clueless, why his credit card was not working, whereas the very previous day, he had made a transaction using the same card. He reached out to the customer care... read more

6 minutes
Aug 24, 2016

Inside Amazon, Verizon and Comcast Customer Service

In this week’s article on big customer service, we take a closer look at support done on a really big scale. We have three companies lined up that definitely fit this bill: Amazon, a one-stop shopping destination for thousands of customers around the globe, along with two huge... read more

10 minutes
Aug 17, 2016

How Apple, Netflix and Uber Handle Customer Service

Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying to improve your customer service. The tech giants sunk millions of dollars to find out what works best and what doesn’t work at all. You can make the smart move and use the methods they... read more

6 minutes
Aug 8, 2016

4 Ways for a Small Team to Respond Faster to Customers

Expectations for customer support and response times have become sky high. Even when you work at a small company with a tiny team, people are accustomed to fast responses to their questions and complaints. According to data collected by Edison Research, at least 39% of people... read more

Joshua Loomis
5 minutes
Jul 18, 2016

How to Get Amazing Live Chat Support

When we face a difficult situation many of us immediately have a bad day. Situations like a little argument with another driver on our way to work, morning dispute with a neighbor or disagreement with our colleague at work raise stress and influence your mood. How often... read more

7 minutes
Jul 8, 2016

15 Customer Service Skills Agents Need

Customer service agents need a very special set of customer service skills to professionally deal with customers. They have to be able to get to the bottom of things and find a solution quickly if they don't want to risk bad customer service experience. We often hear that empathy... read more

16 minutes
Jul 4, 2016

Take Appreciation to Another Level: Customer Appreciation Ideas

When you think about your life, you can probably find people who appreciate you at some point. People at work, in your private life, your colleagues or even your tennis teacher. The people who appreciate you, are the ones who say how important you are, how great you do your job,... read more

8 minutes
Jun 24, 2016

Using Text Messaging For Better Customer Service

Customer service is a top priority for any business. And that’s because customer service makes a difference in brand reputation, customer loyalty and revenue. Did you know that 69% of Americans would recommend a company that they had a positive experience with to others? And that... read more

Alexa Lemzy
5 minutes
Jun 13, 2016

How to Handle an Irate Customer without Losing Your Cool

We usually write about great customer service and advice on what you can do to provide it in your company. Yet we don’t keep off ourselves from posting about angry and irate customers. We know how hard it sometimes is to deal with them. We already wrote posts about rude customers... read more

8 minutes
May 25, 2016

The Downton Abbey Guide to Exceptional Customer Service

People loved watching Downton Abbey for a reason. There was something magical about following the Grantham’s family from the early 1900s and watching the transition from the Edwardian era to World War I. The important part of the series was the change in the British aristocracy.... read more

5 minutes
May 23, 2016

7 Ways to Reduce Average Handling Time in Your Call Center

“But I didn’t get the answer to my query. This is the second time I am calling you people for the same problem. Why don’t you just put me through somebody helpful?” - John shouted at the agent. “We appreciate your endurance and feel sorry for the inconvenience Sir. But this is... read more

7 minutes
Apr 25, 2016

6 Social Customer Service Best Practices for any Business

Social media has become an essential ingredient of good customer service, but there are some aspects that are specific to certain businesses, and need to be adapted as such. From choosing the best channel and lowering response times regardless of the nature of feedback to keeping... read more

Michael Kamleitner
6 minutes
Apr 19, 2016