Customer service

Be Like Disney: Best Customer Service Training Ideas

Poor customer experience is more expensive than we think. 78% of consumers won’t make a purchase in your store if they’ve had a bad experience in the past. And, as you can expect, it’s not easy to compensate these customers for it. They will usually need 12 positive experiences... read more

7 minutes
Feb 15, 2016

How to Discover Customer Pain Points

Have you ever imagined what happens with all the customers who found your website, added some of your wares to their shopping carts and then just left? What pushed them to do so? To put it simply, they’ve encountered a step in the buying process that they couldn’t or didn’t want... read more

8 minutes
Dec 17, 2015

Work Engagement: Do You Take Your Job Personally?

Many people claim that work isn’t personal but I think that work is as personal as it gets. After all, you spend the greater part of the day working than on any other activity. The money you make, the effort you put in your tasks, the time you spend away from your family. What’s... read more

5 minutes
Dec 14, 2015

6 Things You Need to Know About Multi Channel Customer Service

The way companies and customers interact with each other gets more and more interesting each year. The times when you could contact a company on a single channel only are long gone. Now, a customer contacting a company can pick any channel and expect the same level of service... read more

11 minutes
Dec 3, 2015

What Your Business Can Still Do to Prepare for Cyber Monday

Online businesses have one of the busiest parts of the year ahead of them. In two days, the Black Friday craze will start. Millions of consumers will rush to score the best deals from major retailers. In four days, we’ll see the same thing for online businesses when the Cyber... read more

5 minutes
Nov 25, 2015

How To Deal With Rude Customers and Remain Calm

A customer is a very difficult creature to deal with. Sometimes it’s a nice old lady, asking questions with an apologetic smile. Sometimes a cheerful student looking for the cheapest offer. A young woman with a toddler sleeping in her arms. And sometimes it’s Sauron,... read more

8 minutes
Nov 12, 2015

How Buffer Offers Great Customer Service

When we want to improve, we look for good examples. And if you want to improve your customer service, it’s hard to find a better example than Buffer. Want to learn from the best? See what they do, how they do it and what makes Buffer customer service so darn good. What is Buffer... read more

6 minutes
Nov 5, 2015

How User Data Leads to Good Customer Service

Think back to your last poor customer service experience. It was probably made up of long wait times, a lack of personal service, and unnecessary hassle. We’ve all been there. It’s terrible. But the thought that your company could be providing this poor service is even more... read more

Natalie Issa
5 minutes
Oct 22, 2015

5 Things I Learned Taking Our Team from 0 to 700 Chats per Week

Integrating LiveChat with our online printing business was a huge success, but not without it’s own challenges. There were definitely lessons learned and improvements to be made in order to fully optimize the platform for our business. In this article I will share 5 of those... read more

Nate Johnson
4 minutes
Sep 28, 2015

Great Customer Service Quotes and What You Can Learn From Them

We don't always have time to read long, insightful articles. Sometimes all we need is a few words that precisely express what we know, believe and think. Quotes have that power. They can sum up an idea perfectly, while numbers only tell part of the story. Here are some great... read more

4 minutes
Sep 21, 2015

The Great Premium Support Hoax

We often get asked through our chat if we charge anything for weekend support. It’s always really strange, because it’s business as usual for us. Our team is prepared to handle enquiries 24/7/365 for every customer. We get asked this often because customers are used to having to... read more

4 minutes
Aug 19, 2015

Improve Communication Skills for Customer Service

You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s all about scale. Once you get everything right when talking to one customer, it’s time to do it with six other... read more

13 minutes
Jul 30, 2015

Become a Hero Your Customers Deserve: Adam Toporek Interview

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? Adam Toporek, customer service expert and the author of Be... read more

10 minutes
Jun 15, 2015