Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.

Sales Skills Every Salesperson Should Master

You probably caught yourself thinking that star sales performers were born to do it. I’m not surprised. When you look at them selling seems so easy as if almost anyone could do it. But once you try it, turns out it’s everything but easy. Why? Because the best ones in sales have... read more

9 minutes
Oct 5, 2015

What Your Customers Want in 2015

As 2014 ended, marketers discussed business trends for 2015. As always, their predictions seemed more or less accurate and, in most cases, terribly obvious. For example, I’ve read that in 2015 marketing will “shift from globalization to personalization”. Sounds impressive, but... read more

7 minutes
Jan 13, 2015

How to Improve Sales With Live Chat (Infographic)

Good customer service can go hand in hand with great sales results. You can improve sales significantly if you use chat to quickly resolve all the problems of your customers. They are bound to come back for more good service. You can also play a more active part and reach out to... read more

3 minutes
Jul 15, 2014

How to Optimize Your Call to Action to Get More Chats

Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little nudge in the right direction. For People, an administration solution for HR professionals, the nudge came in... read more

3 minutes
Jul 2, 2014

How to Deal With Cart Abandonment Using Chat Invitations

Shopping carts are the worst place to lose a customer. You’ve spent hours preparing descriptions for items in your shop, only to lose a customer to a bad case of cart abandonment. When a potential client is not interested with your promo message, you can always improve it. When... read more

5 minutes
Apr 29, 2014

4 Reasons Why You Need a Custom Chat Survey

Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat survey questions count. Surveys help you to get to know your customers. By customizing them, you can significantly... read more

6 minutes
Feb 27, 2014

How to Write a Product Review

Writing a product review for something you're trying to market is a proven way of getting new leads. However, with thousands of them popping up on the web every day, how to make your review worth checking out? There are two popular schools of preparing a product review: the... read more

5 minutes
Feb 21, 2014

LiveChat Affiliate Program

We've just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate. For me, running such a program is not just about having lots of banners all over the Internet but about creating a... read more

Margo Weglarz
5 minutes
Sep 27, 2013