Good customer service can go hand in hand with great sales results. You can improve sales significantly if you use chat to quickly resolve all the problems of your customers. They are bound to come back for more good service. You can also play a more active part and reach out to... read more
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Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.
Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little nudge in the right direction. For People, an administration solution for HR professionals, the nudge came in... read more
Shopping carts are the worst place to lose a customer. You’ve spent hours preparing descriptions for items in your shop, only to lose a customer to a bad case of cart abandonment. When a potential client is not interested with your promo message, you can always improve it. When... read more
Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat survey questions count. Surveys help you to get to know your customers. By customizing them, you can significantly... read more
Writing a product review for something you're trying to market is a proven way of getting new leads. However, with thousands of them popping up on the web every day, how to make your review worth checking out? There are two popular schools of preparing a product review: the... read more
We've just launched the LiveChat Affiliate Program so I thought it would be a good idea to share some handy tips with you on how to become a successful affiliate. For me, running such a program is not just about having lots of banners all over the Internet but about creating a... read more