Windows app not loading - W10

Hello,

I was wondering if someone here could help me find out why my Livechat desktop app won’t start up anymore?

I’m running Windows 10 Pro and it worked fine until a few days ago it won’t open anymore. I don’t get an error or any visual feedback. I want to open the app and it never appears to try to open.

I already uninstalled the app and cleaned the registery after doing this.

Hi @jochem

Try to uninstall the app. Please follow the steps below:

1 Open the Task Manager [right-click on the task bar > Start Task manager http://i.imgur.com/tNxdono.png
http://i.imgur.com/tNxdono.png

Close ALL LiveChat processes you can find: http://i.imgur.com/vMwAPKm.png]
http://i.imgur.com/vMwAPKm.png]

2 Open Control Panel > Programs and Features. Find and remove all LiveChat installations you can find.

3 Delete all the files and folders with “LiveChat” in name from C:\Users<user name>\AppData\Local AND C:\Users<user name>\AppData\Roaming.

NOTE: You have to enable displaying of hidden folders in your Windows. Here’s how to do it: http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7

4 Remove all files from the following location:
C:\Users{user_profile}\AppData\Local\LiveChat,_Inc\

5 Download the app from here: https://www.livechat.com/download/Windows/LiveChat.msi and install it on your PC
support.microsoft.com
Show hidden files - Windows Help
Learn how to display hidden files, folders, and drives.

This should help. If not please contact me.

Cheers,

Have you experienced any lost internet connection or signed out unwantedly issue? We have a lot of the issue frequently and we checked our network. We can use other websites normally, just experience connections issue during chat.

Hi!
I’d recommend you to contact our support via chat – they will help you localize the problem and fix it, our Support Heroes are available 24/7 :slight_smile: