LiveChat icon not loading

Hye there,

Our LiveChat icon on our WordPress website works fine on any browser type, and mobile as well.

However, it doesn’t show up on some website users.

They get no LiveChat when in Edge, Chrome, or Incognito. They do however get it when on their mobile.

Our website is:

Attached here is the screenshot from Incognito.

Could you please help me with this matter?

As your problem might be a result of multiple circumstances, I’d encourage you to reach our support via chat: