Dark theme for support agents dashboard

LiveChat Talks Updates & Feedback
1

Can we have some dark themes for LiveChat agents dashboard/chat interface? I mean, not for customers but exactly for agents. Like in Notepad++…

3

Hi @kviten! Actually we plan to add the dark theme option to our design, I can show you the sneak preview: Monosnap

Please keep in mind that we still work on the redesign and the dark theme probably will not be available this year.

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4

Thank you for the response, @Agnieszka. It would be great if developers could fill right part of dashboard with dark background too (chat section and details section). I bet that some of your devs who use dark themes for editors can understand me and my colleagues.

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5

Love the names in the sample chat!! :joy:

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7

Hi Agnieskza.

Did we completly leave the plan of implementing this? It seems like a no brainer for late hour customer support to be able to dim the background from bright white to something darker?

This was back in 2018. Is there any chance we see this feature at all?

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Hi! Let me check it with our product team.

9

Hi again! I’ve checked the status of that project and I’m afraid that for now there’re other tasks with higher priority. However, I’ll let the product team know that there’re customers waiting for it! Also, our Support Hero came with some workaround and suggest using:

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If it helps get more attention, I’d like to add that this feature would absolutely be appreciated by myself and others in the team I work in, many who work at night, leading to the light theme causing migraines.

11

Thanks Ritty! Noted!

12

I am looking forward for when this is launched

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14

Please, please, please implement a dark mode in the app. It’s 2021 and you are lagging behind. Using the LiveChat app after daylight hours is painful. It’s better for user health, and it saves energy.

15

What is higher priority that the health of your users? Please prioritise this.

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Can we please get this fast tracked ? Having that blinding light when my room is dark is very painful. How hard is it to implement a dark mode ?

17

Hello :wave:
Unfortunately, we still don’t have ETA on this.
Above in the topic, you can still find some workarounds – try to check them out :slight_smile:

18

The link in the original reply is no longer active. Can anyone advise as to what the workarounds are? I concur this needed to be implemented ASAP. Thanks!

19

Hi!
Try to use these; they’re still valid. :slight_smile:

20

Thank you for your response. I’m afraid the Dark Reader wouldn’t work on the app version. I have my settings in my computer to reduce the blue light but it’s still not the same as a “dark mode/theme.” I hope this will be implemented soon.

21

Thanks for your patience :slight_smile:
We’ll update this topic if anything changes.

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Guys, you literally had 3 years to add the requested theme. It is definitely not that hard to implement it. Please give it a higher priority. Thanks in advance

23

Hi!
There is more info about this feature, so let me tell you briefly how it is – the dark mode is already prepared when it comes to the set of colours that will be used in the app. Right now, we starting to implement it.

I can’t give you an ETA, but I reached the team responsible for it, so more info will come out soon!