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Product Manager

Full-time Remote / Poland

At LiveChat, we want to create a world where people and businesses communicate without any barriers and can fully express themselves.
You may learn more about our vision and mission from LiveChat’s Constitution.

As Product Manager at LiveChat, you’ll be responsible for identifying opportunities, validating hypotheses, and creating solutions that connect businesses with their customers by making communication easier and more powerful. With over 33,000 businesses and more than 200,000 agents using LiveChat, that’s a lot of stakeholders you’ll need to take care of! You will work closely with your team (currently 5 people), Head of LiveChat – Piotr, and other product teams at LiveChat to make sure we deliver a consistent experience to our customers.

 

We are looking for:

  • +3 years of experience in product management;
  • Good understanding of the SaaS business model as well as the related concepts and metrics like churn, retention, ARPU, MRR;
  • Proven experience in working with data and analytical tools (e.g. Amplitude), so you can assess whether your work is improving the business metrics or not;
  • The ability to make your team’s work smooth and efficient by leading them with a clear and precise vision and goal;
  • Strong communication skills and the ability to transfer complex topics and projects into easy-to-understand messages and tasks;
  • Focus on delivering value to both the business and customers;
  • Experimentation/testing mindset;
  • Basic understanding of technology (e.g. what’s an API) and tech documentation is a nice-to-have;

 

Benefits:

Come for: 

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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