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One: AI-powered personal assistant

Wojciech Guminski
3 min read
updated: Mar 15, 2024

Welcome One, your text-based personal assistant designed to enhance your experience with Text products and services. One bridges the gap between you, the app features, and even your business, ensuring a seamless and intuitive experience for your team.

One Hello

What can it do?Link icon

In essence, One is your companion in navigating LiveChat products, services, and any knowledge you’ll feed it with. It’s an interactive database you can communicate with through text commands.

Infuse your One with Knowledge Sources to teach it about your own products and services. This way, it can help your team with queries regarding your business too!.

Where can I find it?Link icon

One is available in Chats section. You’ll find it at the top of the ongoing chats list, with a distinctive icon and name. Select it, and write a message to get assistance. Each agent can access their own copy of One, so each conversation is private and can’t be accessed by other agents or administrators.

One Where Is It

What values does it bring to the table?Link icon

Seamless app navigationLink icon

Say goodbye to the frustration of digging into settings, reports, or your own database to obtain crucial data. One is designed to address this problem head-on by sharing the steps and links you need right here and now.

Minimizing support pressure and costsLink icon

One decreases the pressure on customer support teams by providing immediate assistance right in the middle of chats. It enhances agents’ autonomy by empowering them to find information and troubleshoot through text-based communication on their own.

Onboarding and coachingLink icon

One goes beyond just solving problems. It serves as a valuable onboarding tool, providing users with an insightful overview of the license-wide opportunities. Whether you’re a new user exploring the functionalities or an experienced one looking for a broader understanding, One is your guide to unlocking the full potential of the LiveChat app.

Who gets access to it?Link icon

Every LiveChat user gets One! Any member of your team, no matter the role, can consult One on matters regarding LiveChat’s solutions.

If you aim to teach One about your business, we recommend at least the Team subscription plan at LiveChat to benefit from Knowledge Sources. Learn more.

What are Knowledge Sources, and how can I add them?Link icon

Knowledge Sources are knowledge bases, product pages, and other text databases that contain information on your business products and services. You can upload such sources to your One to teach it about your business and, in turn, let it assist your team with queries based on those sources.

Knowledge Sources are available in Team, Business, and Enterprise plans. Check the full pricing here.
Knowledge Sources are available in Team, Business, and Enterprise plans. Check the full pricing here.

Adding a source is as simple as using One itself:

2
Select + New knowledge source.
3
Select Enter URL.
4
Enter the URL of the knowledge Source and select Next.
5
One will analyze your source. It may take a few minutes, depending on the size of the source.
6
Once finished, name the source and save it.

Done! Your One will now generate responses with the new source in mind!

One can make mistakes. Always double-check the information it shares before putting it to work.
One can make mistakes. Always double-check the information it shares before putting it to work.

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