Add KnowledgeBase to the chat widget

Alicja Pawliczak

2 min read

updated: Jan 10, 2020

Want to encourage your customers to use self-help? Or provide support when you are offline? With our KnowledgeBase integration, you can add your public help center to the chat widget.

KnowledgeBase in LiveChat chat widget

The KnowledgeBase app is displayed in the chat widget both when you are online (before the chat is started) and when you are offline (above the ticket form or offline info). It lets your customers search for and read all the public articles in your help center.

To add KnowldegeBase to the chat widget: your help center need to be published and you need to connect LiveChat to your KnowledgeBase account in Marketplace.

To add the app to the chat widget:

Go to Settings > Chat widget > Boosters.
Click on Enable in the KnowledgeBase tile.

Turn on KnowledgeBase in livechat chat widget

To finalize, click on Save changes.

Chat boosters are apps that help your customers do more in the chat widget. More chat boosters like the KnowledgeBase app are coming soon.

Edit the text in the app

To edit the text in the KnowledgeBase app:

Go to Settings > Chat widget > Boosters.
Click on Edit in the KnowledgeBase tile.

Customize the title, description, or label on the button.
When you are finished, click on Save changes.

You can check out how it looks in the preview on the right.

To remove the app from the chat widget, follow these steps:

Go to Settings > Chat widget > Boosters.
Click on the Disable button in the KnowledgeBase tile.

To finalize, click on Save changes.

How to add images/videos to Knowledge Base article

Often, an article requires some visuals to make it more clear and appealing. You can use images, videos or GIFs to show step-by-step guides, processes or charts that you wouldn’t be able to present with plain text. Here’s the full guide on how to add media to the Knowledge Base Article. How to add an image/GIF to the article 1. Create a new line in which you’d like to insert media.

Read the article

Create your first Knowledge Base article

To really harness the power of your Knowledge Base, you first need to fill it up with help docs, such as FAQs, best practices, user manuals, and so on.

Read the article

Add KnowledgeBase to the chat widget