Want to encourage your customers to use self-help? Or provide support when you are offline? With our KnowledgeBase integration, you can add your public help center to the chat widget.
The KnowledgeBase app is displayed in the chat widget both when you are online (before the chat is started) and when you are offline (above the ticket form or offline info). It lets your customers search for and read all the public articles in your help center.
Add KnowledgeBase to the chat widget
To add the app to the chat widget:
- Go to Settings > Chat widget > Boosters.
- Click on Enable in the KnowledgeBase tile.
- To finalize, click on Save changes.
Edit the text in the app
To edit the text in the KnowledgeBase app:
- Go to Settings > Chat widget > Boosters.
- Click on Edit in the KnowledgeBase tile.
- Customize the title, description, or label on the button.
- When you are finished, click on Save changes.
You can check out how it looks in the preview on the right.
Remove the app from the chat widget
To remove the app from the chat widget, follow these steps:
- Go to Settings > Chat widget > Boosters.
- Click on the Disable button in the KnowledgeBase tile.
- To finalize, click on Save changes.