Set agent status

Jacob Firuta
2 min read
updated: Dec 13, 2022

Each agent can set their status to either accept chats or don’t accept chats:

  • Accept chats—you receive new chats from customers and can use all the other LiveChat features.
  • Don’t accept chats—you don’t receive new chats from customers. However, ongoing chats can be continued. Additionally, you are able to use all the other features. For example, change settings, view archives and reports when not accepting chats.
Each agent who is logged in to the LiveChat app takes a seat, regardless of the status.
Each agent who is logged in to the LiveChat app takes a seat, regardless of the status.

Make sure you always use correct status for your tasks. You can get accidental chats if you switch to Accept chats when you should only track customers and supervise teammates.

Change agent statusLink icon

Changing your status is really simple. Here’s how to do it:

  1. Log in to LiveChat and click on your profile picture in the bottom left corner.

Change agent status in LiveChat

  1. Select a new status by clicking on it.

How to change agent status

Set up auto-awayLink icon

You can configure your desktop application to switch to Don’t accept chats after a certain period of inactivity. This way, you won’t get any accidental chats.

On both Mac and Windows, go to LiveChat Preferences and set the Auto-away time there.

Check out our article on setting up auto-away for more information.

Set initial statusLink icon

You can set which status an agent will have after logging in. Here’s how to do it:

Go to the Team section and select the agent whose permissions you wish to edit.
Double click on the agent or select Edit from the drop-down menu.
Scroll down and check the radio button next to the initial status you want to choose.
Select Save changes to confirm.

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