Live chat best practices

How to Get Business Opportunity Leads from Your LiveChat

One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives itself, for example in online clothing stores, you still need to prove great support on your website. Simply... read more

8 minutes
Jan 5, 2018

How to Use Internal Knowledge Base and Why is It Worth It

For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how to deal with impatient customers. No matter how quick learner you are, you need to go through this road... read more

5 minutes
Nov 27, 2017

Get More Chats With These Appealing Eye-Catchers

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them.... read more

6 minutes
Aug 28, 2017

How Long You Should Be Available on Chat

Once you set up your LiveChat, besides deciding on a cool picture for your agent’s profile, you probably have some other thoughts crossing your mind. For example, “how long I should be available on the chat? Is it OK if a chat is running only during the store opening hours? If... read more

5 minutes
May 23, 2017

Best Customer Service Software for Small Business

So you have a small business and you think that’s the reason your customer service will by some kind of magic be good? Sorry to disappoint you but it won’t be. Even if you don’t have a lot of customers, you still need to put some focus on customer service. What I think could help... read more

4 minutes
Aug 12, 2016

Benefits of LiveChat and CRM Integration

Imagine you’re working in a restaurant and you have several customers who keep coming back. The thing is, you never recognize them. You don’t remember that this lady always orders gluten–free and when that man says: “That delicious tea – the same as always” you have no clue what... read more

5 minutes
Mar 16, 2016

What You Can Get by Adding LiveChat to Multiple Websites

Got 10 minutes to spare to get more chats? If you are running several websites, you can chat with visitors from all of them using a single LiveChat account. Just imagine how much additional chats you can get. Each website can have its own unique chat window and you can run... read more

6 minutes
Oct 15, 2015

Trollbusters: How to Deal with Unwanted Chats

The internet is a great place for people who like to be a pain in the butt. Trolls send malicious messages and leave silly comments, hoping to drive people crazy and enjoy their frustrations. Trolls want to upset your agents with the things they write and expect strong, emotional... read more

6 minutes
Jun 1, 2015

Personalized Greetings – Your Support on The Fast Lane

When it comes to getting instant help, chat is the quickest and most efficient option. However, our customers would still depend on the phone, even if it means queuing or being put on hold with some dreadful music on. The challenge was to prompt them to use LiveChat instead of... read more

Justyna Janowska
4 minutes
Jun 27, 2014

4 Reasons Why You Need a Custom Chat Survey

Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat survey questions count. Surveys help you to get to know your customers. By customizing them, you can significantly... read more

6 minutes
Feb 27, 2014

Using LiveChat Shortcuts

Clicking between chats can get a little tiring after a while. You have to reach for your mouse, select another chat and then go back to typing. Imagine doing that every 10-15 seconds for 4-5 hours. It adds up to about one episode of "Friends" spent just on moving your mouse each... read more

2 minutes
Feb 7, 2014

Live Chat Etiquette – 32 tips to make live chat work

Here’s a quick and simple guide for live chat operators and website visitors who discuss sales and support matters over the chat - live chat etiquette. Although some of the tips below might seem obvious, the communication goes much better if goals of the chat operator overlap... read more

Szymon Klimczak
7 minutes
Sep 7, 2012

Quick tip: Improvement for multi-language operators

In case your company has lots of customers from the entire world, we made special language improvement which will suit you perfectly. From now on, operators can easily switch languages in Spelling-checker plugin during the chat. To do so, the operator must update to the latest... read more

Piotr Bednarek
1 minutes
Dec 11, 2010