Would like to disable the ability for customers to leave messages while agents are offline. I.e. we do not want any tickets.
How can I go about doing this?
Thanks!
Would like to disable the ability for customers to leave messages while agents are offline. I.e. we do not want any tickets.
How can I go about doing this?
Thanks!
Hello @henry2,
You can turn off the ticket form in the LiveChat settings.
Please go to Settings > Chat surveys and forms > Ticket form
or follow this link: LiveChat – live chat and help desk for websites
Hope it helps!