LiveChat helps you delight your customers and fuels your sales.

Online Sales

Types of Leads: Warm, Cold, and Everything in Between

There are two types of leads in this world — warm and cold — right? Wrong. Just like life isn't black and white, it's the same when it comes to lead generation. Sure, warm and cold leads are the fundamental division, but there's so much more to lead qualification.  What are... read more

11 minutes
Aug 24, 2023

How to Improve Your Sales Cycle to Get More Leads

Can you imagine that companies lose at least $1 trillion annually because of poor lead management? This can be avoided or at least reduced with a clearly defined sales cycle, which should be analyzed and optimized regularly. Not only does it help companies generate more... read more

Ania Rubkiewicz and Kasia Kowalska
13 minutes
Jul 13, 2023

7 Sales Skills That’ll Help Your Team Exceed Its Targets

I asked our salespeople about the skills they consider crucial in their daily work. One of the answers was an outlier, and it only said “Money.” Baffled at first, I thought about all the sales reps and managers I’ve worked with, and I realized that what they ultimately value the... read more

8 minutes
Jun 7, 2023

What is a Customer Success Manager? 

Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Success... read more

9 minutes
May 5, 2023

Live Chat Metrics Explained in Human Terms

Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at Google Analytics and trying to find what data you need this time? Setting up proper analytics can be daunting... read more

Wojciech Guminski
13 minutes
Jan 18, 2023

The Live Chat for Squarespace Secret Nobody Told You About

Out of all website builders, you decided to build your website on Squarespace. You chose a template, started a trial account, got a domain name, tweaked the design, and finally launched your website. Now you can sit back and watch visitors flooding your online store, ready to... read more

8 minutes
Dec 16, 2022

Why Do You Need Live Chat for Shopify Integration

If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably wondering how to connect with customers and increase your sales. For that, I have a simple answer - live chat... read more

8 minutes
Nov 28, 2022

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming over the past decade or so, with more and more people shifting towards online purchases. Ecommerce has been... read more

7 minutes
Oct 13, 2021

Why Is Customer Life Cycle Marketing Not Just Another Buzzword?

Creating content just for the sake of it is a waste of time. If you’ve been creating content without a plan to support it, you’re in for an unpleasant surprise. That surprise is a lack of customers even though you thought you did everything in your power to attract them to your... read more

7 minutes
Mar 10, 2021