Communication

8 Lead Nurturing Email Alternatives Worth Exploring

Lead nurturing is commonly associated with email outreach. However, long gone are the days when sending emails was the only way to reach out to your leads directly. Today there are roughly 269 billion emails sent every day, making your lead nurturing email just another drop in... read more

11 minutes
May 25, 2018

How the Company Retreat Can REALLY Bring People Together

A mixture of different cultures, classical monuments, and parks on every corner with a clean flavour of malt and hops during the weekend. Ah, Vienna. That’s the place we chose for another LiveChat retreat. Even if a trip to one of the most entertaining capitals in Europe sounds... read more

Agata Lesniak
7 minutes
May 15, 2018

6 Best AI Chatbots to Improve Your Customer Service

Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every opportunity to deliver a great customer experience. One of the best ways to do this is to automate your customer... read more

Daria Khmelnitskaya
7 minutes
May 4, 2018

Text Messaging Is Still Alive and Kicking after 25 Years

Let’s take a trip down memory lane to put a finger on how communication has evolved over time. Not as far back as Neanderthal cave paintings or carrier pigeons, instead let’s look at a more recent time after technology started to shape how we communicate. It started off with... read more

Augustus Franklin
8 minutes
Mar 16, 2018

The Biggest Communication Mistakes We All Make in Business

The biggest mistake we all make that causes tons of other issues along the way is this: we don’t ask questions. What do we do instead? We assume. We hear what people say and we think we know what they mean and what they feel. Here’s the example dialogue that happens at work: A:... read more

6 minutes
Feb 21, 2018

The importance of respecting the “TEAM” in TEAMwork

Fellow team members, unite! This article is dedicated to all hard working teams, cooperating within a company to achieve common goals. Thanks to their efforts, companies all around the world can prosper without fear of collapsing under unproductive disputes. What about the... read more

Wojciech Guminski
5 minutes
Dec 21, 2017

How to Use Emojis in Your Marketing Campaigns

As we send in few text messages now and then, we might not realize this, but we tend to use emojis more often than not. Now they are entering the world of marketing – as even subject lines of trendy product pitches consist of emojis, and nowadays you can even order a large pizza... read more

Juned Ghanchi
6 minutes
Jun 13, 2017

Communication Quotes to Help You Develop Your Skills

Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job done. Regardless of the role that we have in a company, the important thing is that communication always has... read more

5 minutes
Apr 7, 2017

A Step by Step Guide to Working Together as a Team

As Michael Jordan once said: “Talent wins games, but teamwork and intelligence wins championships.” Working together as a team is important and it allows you to exchange ideas, create big projects, and follow through with goals that were established. So, how to work together... read more

8 minutes
Mar 14, 2017

Funny Out of Office Messages to Make Your Customers Smile

Vacation time is in its prime. People are leaving their offices to go on their dream holiday. They want to rest and don’t think about their jobs for one, two or maybe even three weeks. But before packing your suitcase with sun blockers, summer dresses and new bikini, there’s one... read more

5 minutes
Aug 1, 2016

Improve Communication Skills for Customer Service

You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s all about scale. Once you get everything right when talking to one customer, it’s time to do it with six other... read more

13 minutes
Jul 30, 2015