Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
Not everyone wants to reach the top of the world, but we all have our own Everest to climb in our lives. For example, having a successful business, reaching 1000 followers on Twitter (@okolodynska) or learning to play a sax. Here are a few success quotes that I hope will help you... read more
There are few businesses or organizations that have such a great, established social media presence as NASA. All their updates, the content they share and the great bond they have with the community are so natural that it may seem that they don’t have to put any effort at all... read more
Setting up a Facebook for business is a good way to start building your online presence and brand recognition. It allows you to show your business from a bit different perspective to a huge audience. If you don’t plan on using adds (and you probably don’t have to, but more on... read more
Relationships are at the heart of every business. Or certainly they should be. Times when business was all about money and profit are long gone. Now the most important are people and a desire to provide the best possible products and services to them. Here’s the proof in form on... read more
The best way to tell if a business is reliable is to observe how they act when everything is falling apart. And I’m talking end-of-the-world disaster here. For an airline company like Jet Blue, it’s a huge ice storm hitting the East Coast, grounding well over 1,000 flights. For a... read more
People share more than 16,000 words per day and every hour there are more than 100 million conversations about brands. We love to share stories and news with those around us. But why do we talk about and share certain things and not others? Word of mouth marketing There are... read more
Many businesses hide themselves behind stock photos, soulless copy and scripted conversations. Yawn... they are boring. But, there are other businesses, the brave ones, where people behind the brand show themselves up and tell personal stories. They are engaging, dip into our... read more
5 minutes
Jun 23, 2015
What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? Adam Toporek, customer service expert and the author of Be... read more
10 minutes
Jun 15, 2015
Do you run a busy SMB and feel the need to graduate from your antiquated business phone to a more fitting solution? Are you feeling a little hesitant to jump into the big bad world of call center software? If you answered “Yes!” to either of those questions, you have come to the... read more
7 minutes
May 12, 2015
When it comes to business, there are many different places we look to for inspiration. But it turns out that no matter if it’s in business, art or science, a lot of great ideas come from personal frustrations. Would you look for inspiration inside this disturbing place?... read more
When we make business with a client, meet with a friend or make love to our close one, we have an intention at the back of our head. Do we want to get as much as we can from them, or do we want to give without worrying about what we get in return? Our intent comes before all... read more
7 minutes
Feb 18, 2015
No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or when did you show appreciation to your team? Last year, U.S. Department of Labor revealed that the number one... read more
Have you ever wondered how the greatest newsletters and blog articles are born? Which spells are cast to make product descriptions as interesting as the greatest novels? How to create extraordinary content? I’m sorry to disappoint you, it's not the kind of knowledge you are going... read more
4 minutes
Dec 16, 2014
Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied with your paycheck or you hit a ceiling in your career. Under those circumstances, the state of joy seems like... read more
5 minutes
Nov 13, 2014
There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to provide all kinds of information during one on one conversations with customers. The information is there, but... read more
