Recent articles


8 min read | Nov 25 |

6 Customer Service Skills You’ll Need This Holiday Season

Good customer service leads to good business results. There’s no denying that. And to deliver good customer service, you need a team of dedicated agents with a very... read more


7 min read | Nov 23 |

5 Types of Customers and How to Approach Them (Pt1)

There’s no single right way to approach a customer. All kinds of customers will visit your website. Each of them is unique and requires a different approach. You can tell... read more


8 min read | Nov 23 |

Holiday Email Subject Lines to Woo Your On-the-Go Subscribers

Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help... read more


10 min read | Nov 18 |

5 Tips for Handling Live Chat Support During the Holiday Season

The 2020 holiday shopping season had very little in common with previous holiday shopping seasons. COVID-19 has turned our lives upside down, and the shopping experience... read more


7 min read | Nov 16 |

How To Handle Increased Customer Service Demand In Your Ecommerce Store This Holiday Season

You’re an ecommerce store owner waking up on the morning of Black Friday. You’ve been preparing your promotional campaign for a few weeks or even months ahead of time.... read more

Inside LiveChat

Inside LiveChat

7 min read | 13 Oct | Kuba Rogalski

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming... read more

Top picks

Trending articles

7 Ways to Show Customer Appreciation This Holiday Season

When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? One way or another, you need to be aware that appreciation plays a... read more

Kuba Rogalski and Jessica Thiefels
6 minutes
Nov 10, 2021

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