Magento 1: Add LiveChat to your website

Krzysztof Kraus
4 min read
updated: Jun 26, 2020

Magento 1 end of life

Magento has officially announced that all versions of Magento 1 will reach end of life (EOL) on June 30, 2020. This means that no quality fixes or security patches will be deployed for Magento 1 after this date. All versions of Magento 1 are impacted. This includes Magento Commerce 1 and Magento Open Source 1.

Using Magento 1 after this date would expose our customers to serious security risks, the most serious of which are:

  • an increased risk of a data breach
  • loss of compliance with the Payment Card Industry Data Security Standards (PCI DSS) – major card schemes such as MasterCard or Visa require security patches to keep the payment-related systems safe and secure; these will no longer be provided for Magento 1

Thus, we are also discontinuing support for LiveChat plugin for Magento 1.

This is why we strongly encourage you to take action by June 30th 2020 and migrate to:

  • Magento 2

    Please enroll your IT department or system integrator if you need technical help with the migration process.

  • Another platform

    Please see the list of other available E-commerce plugins provided by LiveChat.

Note that this tutorial is dedicated to 1.X version of your Magento store. If you are using Magento 2, click here and follow the steps from the tutorial dedicated for your version.
Note that this tutorial is dedicated to 1.X version of your Magento store. If you are using Magento 2, click here and follow the steps from the tutorial dedicated for your version.

Installation

  1. Click here to download the LiveChat plugin for Magento. Now, extract the plugin and upload the content of the livechat-LiveChat-1.2.0 folder to your Magento’s installation directory.

Upload LiveChat plugin into your Magento’s installation directory

  1. After uploading the plugin’s content, log into your Magento’s Administration Panel and go to the System > Cache Management category.

Go to Cache Management of your Magento system

  1. There, click on Flush Magento Cache to proceed. This action is required for the plugin to be properly installed on your Magento.

Flush your Magento cache

  1. After flushing your Magento cache, new LiveChat button will appear in the top section of your Magento. Click on it to configure the plugin.

Click on LiveChat to configure the plugin

  1. All that is left is to link your LiveChat account with Magento. To do that, click on Sign in with LiveChat.

Click on Sign in with LiveChat to link your account with Magento

And that’s it! Now LiveChat is added to your Magento, giving you the opportunity to amaze your customers with exceptional service!

You can now also decide whether to gather your customers’ cart details. You can also disable your chat window for mobile devices. More on that in the chapter below.

Configuration

With LiveChat plugin you can not only add a chat to your Magento, but also:

  • gather your customer cart’s details;
  • hide your chat for visitors coming from mobile devices;
  • disable the sounds played by your chat window.
Our plugin can gather details like the total value of your customer’s cart and what products were added to the cart itself.
Our plugin can gather details like the total value of your customer’s cart and what products were added to the cart itself.
  1. To enable or disable those options go to LiveChat section, available in your Magento Administration Panel.

Click on LiveChat to configure the plugin

  1. Now simply choose which option would you like to enable or disable and click on Save button.

Magento LiveChat – configure your plugin with just a few easy steps!

Done! Now your plugin will gather additional data from your customers’ carts or disable itself for mobile visitors of your store. It’s that simple!

We hope that you found this article useful but if you’ll have any additional questions, feel free to start a chat with us - we are available 24/7/365!

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