Add KnowledgeBase to the chat widget

Alicja Pawliczak
2 min read
updated: Apr 14, 2022

Want to encourage your customers to use self-help? Or provide support when you are offline? With our KnowledgeBase integration, you can add your public help center to the chat widget.

KnowledgeBase in LiveChat chat widget

The KnowledgeBase app is displayed in the chat widget both when you are online (before the chat is started) and when you are offline (above the ticket form or offline info). It lets your customers search for and read all the public articles directly in the chat widget.

KnowledgeBase help center in the LiveChat chat widget

Add KnowledgeBase to the chat widgetLink icon

To add Knowledgebase to your chat widget, you need to integrate KnowledgeBase with LiveChat. You need to publish a help center in your Knowledgebase account as well.
To add Knowledgebase to your chat widget, you need to integrate KnowledgeBase with LiveChat. You need to publish a help center in your Knowledgebase account as well.

To add the app to the chat widget:

  1. Go to Settings > Chat widget > Boosters.
  2. Select Enable in the KnowledgeBase tile.

Turn on KnowledgeBase in livechat chat widget

  1. To finalize, select Save changes.
Chat boosters are apps that help your customers do more in the chat widget. More chat boosters like the KnowledgeBase app are coming soon.
Chat boosters are apps that help your customers do more in the chat widget. More chat boosters like the KnowledgeBase app are coming soon.

Edit the text in the appLink icon

To edit the text in the KnowledgeBase app:

  1. Go to Settings > Chat widget > Boosters.
  2. Select button in the KnowledgeBase tile > Customize.

  1. Edit the title, description, or placeholder text.
  2. When you are finished, select Save changes.

You can check out how it looks in the preview on the right.

Remove the app from the chat widgetLink icon

To remove the app from the chat widget, follow these steps:

  1. Go to Settings > Chat widget > Boosters.
  2. Select button in the KnowledgeBase tile > Disable app.

  1. To finalize, select Save changes.

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